Horne Kia in Gilbert including address, phone, dealer reviews, directions, a map, inventory and more

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1465 E Motorplex Loop
Gilbert, AZ 85297

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00pm
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 9:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Horne Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

185 out of 215 people said they would recommend this dealer

4 (out of 5)

They have room for improvement.

Reviewed by Steven in Gilbert, AZMay 02, 2021

The internet sales team got me in the door to test drive a Forte and answered every question I had. JonPaul and Jaedyn were super cool. I went into the dealership at 8:30 at night and the finance manager seemed peeved I didn’t have a cashiers check with me. Lectured me on how my credit score wasn’t high enough to take a personal check despite me offering to show my account balance. I did a wire transfer instead. The dealership couldn’t verify with my bank that I actually bought a car so the bank froze my account until I submitted purchase docs. This was day 2 with no car. Day 3 I got my bank account unlocked in the afternoon and initiated the wire transfer. Day 4 the wire transfer was received and available to the dealership but showed pending even though funds were literally in their account. Dealership refused to let the car go. Day 5 the funds posted and the office manager and Harvey were rude when asking to get my car on Day 4. These people let cars off the lot every day to people they are unsure will be approved for financing. They made me wait 5 days and treated me like I was pulling a scam on them. Didn’t like that. If I hadn’t sent the reversible wire transfer and their policy wasn’t 10 business days for a refund I would not have got the car. All that aside .. I really like the sales team .. if office staff would just cut the attitude and value cash paying customer we would be good. Can’t say I’m a fan of the dealer add ons but let’s be real can you even find a dealer who doesn’t do that without inflating the MSRP?

Customer Service 3

Buying Process 4

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Car Service Review

Reviewed by Annette Wallington in ChandlerApril 22, 2021

Awesome service! Friendly personnel! Malachi Andres was my contact person at KIA and I find him to be personable, helpful, knowledgeable and transparent! When I had a question, he took the time to explain and never appearing to be in a hurry! Thank you Malachi!

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Horne KIA is the best!!!

Reviewed by Gloria P. in Queen Creek, AZApril 09, 2021

I called in to check on services for my vehicle and got an appointment for the next day. I was immediately helped by Josh Kirby he took care of me from the get go. He was so professional and made sure I was taken care of. He has made me a Horne KIA customer for life top notch service from the beginning to the end. You are in good hands at Horne KIA Thank you KIA and thank you Josh Kirby

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Horne Kia

The Horne family has been in Arizona for over 100 years. Robert From a small start, Robert Horne and sons Aaron, Adam, Andrew, and son-in-law Martin Jones, with the support of their families, have grown their business into the Horne Auto Group. Horne is proud to serve the wonderful people of Arizona with 5 star service with an exceptional business practices.

Horne Auto Group is proud of its accomplishments and is dedicated to its customers and their automotive needs. We are a proud winner of the Kia Dealer Excellence Program.

We appreciate your consideration to do business with us. Visit today and experience car buying the way it should be

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