Riverchase Kia in Pelham including address, phone, dealer reviews, directions, a map, inventory and more

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2200 US-31
Pelham, AL 35124

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Sales: 205-578-3353

Used Cars: 205-588-8235

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Riverchase Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

64 out of 75 people said they would recommend this dealer

5 (out of 5)

Good service and customer service

Reviewed by N.W in BirminghamMay 03, 2021

Great customer service from start to finish. Car buying process was fairly easy. Service department was friendly and attentive. Would recommend all family and friends.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

2 (out of 5)

Sales Machine NO SUPPORT!!

Reviewed by Michael R Gendreau in BessemerApril 28, 2021

0/5 Star Reveiw: I purchased my car at this dealership new this year. I reached my first service interval and SCHEDULED an appointment. I had to wait 2.5 hours for an oil change and tire rotation. This is unacceptable at any level. If they cannot handle the volume then the service manager should be metering their schedule better. From a customer service point of view, the manager was "unavailable;" typical, let everyone else feel the frustration of the customer due to your decisions. Great place to buy a car but because they cannot transfer that experience to the service department, where customer service really begins, I HIGHLY suggest that you find somewhere else. I was a raving fan of this dealership; however, they have proved me wrong. I WILL NOT go back unless I can leave my car there all day for a factory recall. That is it. Shameful. If I was this owner I would fire that service manger today and find someone that could do the job.

Customer Service 1

Buying Process 4

Quality of Repair 3

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Tire warranty purchased from dealership

Reviewed by Roger Bradshaw in Double Springs ALApril 16, 2021

Zero stars, service rep and service manager will not return phone calls. Given false information for tire claim and claim number. Three months and waiting. Not first unsatisfactory event. Have called numerous times

Customer Service 1

Buying Process 5

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

About Riverchase Kia

Riverchase Kia serving Pelham Birmingham Alabaster Bessemer and Tuscaloosa is proud to be an automotive leader in our community. Since opening our doors Riverchase Kia has maintained a solid commitment to you our customers offering the widest selection of Kia vehicles and ease of purchase.

KIA - The Power To Surprise!
Riverchase KIA - Surpassing Your Expectations!
We're Not Satisfied Until You're Satisfied!

At Riverchase Kia - You're not just a number you're a neighbor.

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