630 Fieldstown Rd
Gardendale, AL 35071

Get Directions

Sales: 205-293-8230

Used Cars: 205-293-8230

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Serra Gardendale Kia

Overall Rating:

3.9 (out of 5)

86% recommend this dealer

404 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service and very attentive team, will definitely be

Reviewed by Alex Mo from ALJune 07, 2025

Great service and very attentive team, will definitely be back, oil change and car cleaning

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I would have said 0 stars if I could have.

Reviewed by jenniferjoann36March 17, 2025

I would have said 0 stars if I could have. I went in Late January with the idea of trading my vehicle in and purchasing a vehicle from this dealership. If I had read the previous reviews, I never would have stepped foot into this place. I ended up trading my 2017 Ford Fusion Hybrid that I will also note they did not pay off completely as I was told they would and that not one time had to have anything repaired during the 4 1/2 years I drove it to a 2021 Honda Pilot SUV that still had toys in it from the previous owner's children. They got me set up and moved me out as quick as possible. I went to the tag office and got my tag transferred just to find out the paperwork they gave me had the wrong VIN on it for the vehicle I purchased so I had to go back down to the tag office and have it corrected, my time and money wasted. Move on to barely a month later my check engine light comes on saying it has an emissions problem, so I drove it to the dealership thinking I had a full warranty on the vehicle as I was told at purchase. When I went to pick it up, they charged me $185.00 for the diagnosis fee that I was not informed of when dropping it off. I was informed I do have a lifetime warranty but the part I need is not covered by it and will be $500 for parts and labor. I was also told my first 3 oil changes where free with purchase and they tried to charge me for that also. I got the full report back and it says my rear brakes need to be changed also. I should not be having any issues out of a vehicle I just purchased, and I feel like no one tried to do anything to help me when I went to speak with them about this. PLEASE!!!! think twice before getting a vehicle from them.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Twice I have been there and spoken to like I was an idiot

Reviewed by Linda89February 26, 2025

Twice I have been there and spoken to like I was an idiot and treated very condescendingly. Ladies, I hate to have to say this in 2025 but take an intimidating looking man with you if you want to shop here. The sales people are nice but the managers, finance department and service managers are horrendous

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Serra Gardendale Kia

Whether you're a long-time customer or are just stumbling upon us for the first time we appreciate you taking the time to learn a bit more about our dealership. We cannot wait to get you know you better!

For years we have grown to become one of the premier Kia dealerships in central Alabama. We take our reputation seriously and do our best to maintain our status. One of the ways that we are able to ensure quality for each and every customer is with our expert staff. We have worked hard to build one of the best teams in the area. Come let our expert sales team put you in the driver seat of your next vehicle!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top