Enterprise Kia

This is the best place for customer service in south Alabama. They do their best to take care of your vehicle needs. They are always friendly.

Liz at Enterprise Kia is excellent. The finance manageralso does not pressure you to do things you don't want to. He just explains everything and respects you.

We found a vehicle that we were interested in and contacted this dealership about setting up a time and day to test drive it. We spoke with a salseman named Curly who confirmed that the vehicle was still available and arranged for us to meet the  following day as we would be driving from 3 hours away. Two hours from the dealership, Curly called to confirm our appointment.  Upon arriving, we met Curly by the vehicle we were interested in. We began talking about a discrepancy in the price he was quoting versus the advertised price because the advertised price was $4000 lower than what Curly was quoting. He immediately said he'd have to go inside and check with the manager about the price difference. When he returned he suddenly said, "sorry, but the vehicle has been sold!" He said that someone called and placed a $10,000 deposit on it yesterday and would be by today to get it and it was no longer available.  We were speechless! He had comirmed our appointment and the vehicle's availability twice before we arrived, one of those times as recent as two hours prior. Although this was upsetting, we understood that sometimes these things happen. Except that a moment later, the manager comes out and joins us and says, "oh yeah, I bought the vehicle!" A completely different story than what Curly had just said. I don't recall ever dealing with a situation as unprofessional and dishonest as these two portrayed. We were angry amd stunned, but felt helpless to the situation as they stood side by side with their made-up story. We told them that this whole situation was shady and unethical. It is unbelievable that this is allowed to happen at a well-known dealership where we had an expectation of being treated with the same courtesy and respect that we gave. While i know it isn't fair to say this about an entire dealership, it is difficult not to think this way when the manager himself took the time to come out to face us and tell us a story that wasn't true knowing that we'd gone to great lengths to get there that day. Very unethical, dishonest, and unprofessional.