Serra Trussville Kia in Birmingham including address, phone, dealer reviews, directions, a map, inventory and more

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5009 Brooke's Crossing Blvd
Birmingham, AL 35235

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Sales: 205-314-8010

Used Cars: 205-314-8010

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Serra Trussville Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.7 (out of 5)

1 out of 3 people said they would recommend this dealer

2 (out of 5)

Would not recommend

Reviewed by Greg nims in Elkmont alabamaFebruary 27, 2021

My sales person was Greg Nims. Not isiah. He wouldn't give me the carfax because he didnt want me to know the car had been in 3 wrecks! And the car had back taxes that I had to pay. I didnt know about any of this until after purchasing the car. No refund for back taxes.

Customer Service 2

Buying Process 1

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great car buying experience!

Reviewed by michele in Roswell, GAJuly 11, 2020

I can't say enough good things about buying a car at Serra Kia in Trussville. After a bad experience with a dealership in greater Atlanta, we found a car at Serra Kia and drove the 2 1/2 hours to Trussville, just outside of Birmingham, Alabama. From the time we had our first questions about the car, through the test drive, through the price discussion, to driving it away, we were treated honestly, professionally, and considerately. Isaiah was quick to respond to our questions, sent us a video of the car ahead of time, was up front with the extra fees (no bait-and-switch, no extra surprise fees), took extra care to make sure the car was just as we wanted it, and was genuine and friendly. It was a very nice car buying experience. My 19-year-old son got just the car he wanted and it was worth every second of the 2 1/2 hour drive to deal with Isaiah, Ashley, and the team at Serra Kia in Trussville.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

4 (out of 5)

Shopping for used car online

Reviewed by Kelley Evans in Gardendale, ALApril 22, 2017

Response time was great, website was very functional and easy to use. However, follow up from dealer was not very helpful. Generic message. Recieved email acknowledging my question. Told dealer woukd contact me. The only respobse I recieved was extremely short, uniformative and will not use again. Felt as if I was bothering them. Would I recommend, only to locate a car period. Nothing further.

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

About Serra Trussville Kia

Since 1981 the Serra family has served the Trussville are and all the surrounding areas as well. We strive to deliver the best customer service every time, regardless of circumstances. In Trussville we have an amazing state-of-the-art Kia facility that will be able to provide you with whatever you may need from the Kia brand, and our friendly and knowledgeable staff will always be ready to lend a helping hand. Serra Trussville Kia happily serves our hometown as well as all the surrounding areas like Birmingham, Vestavia Hills, Leeds, Hoover, Moody, and more!

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