36833 E Wisconsin Ave
Oconomowoc, WI 53066

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Ewald Chrysler Dodge Jeep Ram of Oconomowoc

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Buyer Beware - Horrible Dealer

Reviewed by Nick from Wisconsin January 17, 2023

As I was getting my work truck an oil change, I stopped in to the Ewald Automotive Sales area and told Salesperson about a brand new Jeep Grand Cherokee Summit 4xe I am interested in at their Franklin, WI location. I gave him the Vin # and asked if he could get the Jeep here in two days. He said he could, then a day later told me it would be 5 days. Sales Manager stepped in to say the Salesperson was wrong and the Jeep could arrive by the 2nd day. As I was on the phone with the Sales Manager, I was honest that another local dealer had the same car and I would be looking at both. Before any discussion came up with regards to pricing for the Jeep, he tells me he would beat “their price” by $500.00. It was a sign of things to come. The Jeep arrives and the Salesperson has it ready for a test drive. Everything seemed fine, we agreed on the price fairly quickly and everything seemed great. As I am leaving, the Sales Manager tells me a positive Goggle Review about the Salesperson will help with his confidence and get him a couple more bucks in his pocket. This surprised me as all the Salesperson needed to do was to move a vehicle from one dealership to another. Less than 24 hours later, I get a notice when driving my day old car, the rear air suspension “needs immediate attention.” I call the Sales Manager immediately and he tells me it is because of the cold weather. Nope, by the 3rd day my air suspension is completely destroyed and I am again calling the Sales Manager to address. It is the day after Christmas and I have had the car in my possession for 5 days and now I am dropping it off to be fixed in Ewald’s Service Department. The funniest part is when I get the loaner car from them and the Sales Person says “I don’t have time to fill up the gas tank that has less than a ¼ left, I can give you a couple of bucks and you can go.” Yes, he opened his wallet and offered me $10. Too funny! I passed and filled it up myself. The Maintenance Tech tells me they will look at it within the next 24 hours, so I give them two days and call the Service Department. I told the Maintenance Tech that the Sales Manager promised me it would get immediate attention and the Maintenance Tech tells me “Sales makes a lot of promises, does not mean it will happen.” Nope, still have not looked at it yet. By day 5 of having my brand new Jeep, they finally tell me I need to replace the “Boot” on the Air Suspension and the parts are limited in the country. 15, yes 15 days later, I finally get a phone call from the Service Department the part is arrived, installed and ready to have my Jeep back. I reached out to the Sales Manager Kyle B, asking for either a full refund or at least a discount on the car. The Sales Manager went silent from my emails and calls, to then wait to the car is done before having Eric Ewald (General Manager and Owner) respond to my email. Basically, it is my problem and I need to “sue” Jeep if I want a new car or refund. Yup, no responsibility and they are happy to get that final sale for 2022. As a customer that had purchased another vehicle in the past from them and used their Service Department, this is how they treat their customers. I would never buy a car from this dealership or use their Service Department.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

DO NOT GO HERE

Reviewed by AMahaffey from Oconomowoc, WIMarch 11, 2021

DO NOT GO HERE. Worst service I have ever received in my life. Buyers beware. If you purchase they offer a warranty that states that you have to use a certified Chrysler dealership for all your work and maintenance done on your vehicle. I purchased mine in 2008 and have used many different Chrysler dealerships in the country and this is the only one that is completely inadequate. I love my Jeep so much but will no longer be purchasing from Chrysler because I can not deal with the incompetence of this place. Long review and details below! I have a life time extended warranty on my jeep. I have had many issues with this dealerships service. From them not turning the warning lights off after servicing, to simply not "finding" the problem with my roof leaking. However, being that this is the closest Chrysler to me I had no choice but to keep bringing my jeep back for service. On January 27th I left my car for the day because I was experiencing low tire pressure warnings with brand new tires on. I told them MULTIPLE times that I believed it was due to the sensors. When they called they told me that three of my tires needed to be resealed and it would cost me roughly $40.00 per tire. I explained that they were just purchased from silver lake tire auto next door and that I would bring it back to them. So the following day I left my car again with Silver Lake and they informed me that it was the sensors that needed to be replaced. They did a very detailed review and listed pictures for me to see as well. When I called back Chrysler they were very unapologetic. Really didn't seem to care at all that they misdiagnosed and wasted my time for two days without a car. February 4th I brought my car back and they told me that I did need to replace sensors and that it was covered under my warranty but they did not have them back in stock. February 8th they installed the new sensors. It was below zero outside and I had to bring my four children with my husband and I so that he could drop me off and I could drive my jeep home. However, when I got into my vehicle it said my back tire was 0 and to check tpm. I went back into the dealership almost in tears with frustration. The sales manager on duty (maybe Justin? ) asked me what I would like him to do about it. He said that he did not have a loaner for me and there was no way I would be leaving my car again. I told him that during this whole ordeal no one would call me back. I asked for managers I got Voice Mails. I asked for calls back I got NOTHING. The only way I got a call back originally was because I did the online chat. He assured me that I would get a call the next day. The next day I did receive another unapologetic phone call asking me to bring my car back. Having already gone so many days without my car I told them I would not bring my car back until they had a loaner for me. Jim Stabl (my service advisor) told me it would be a few days and he would call me when something came available. That was February 9th. It is now MARCH 11th. No one has called me. I am done with this dealership. I will now travel over an hour for all my service needs rather than bring my car here every again. I will be contacting Chrysler and rating them everywhere I can.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you, Alisha, for taking the time to write your review. We first would like to apologize to you on behalf of our Service Department. Our Management Team would like to learn more about your specific situation, and we would like to discuss this further please call our General Manager at your earliest convenience. We look forward to hearing from you in the future, Gary Woodward - General Manager 262-567-3400

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

salesperson

Reviewed by Kim M. Goelz from OconomowocSeptember 14, 2020

Chris C. was curtious knowlegeable and showed a serious concern for my purchase. His willingness to give me options and understand what i want and needed. He was a good listener!!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thanks for the great review Kim! We are so glad to hear that you had a great experience working with Chris - he is very knowledgeable and friendly to work with. Thanks for stopping in and working with our team. We look forward to seeing you again next time. We wish you many happy and safe miles!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Ewald Chrysler Dodge Jeep Ram of Oconomowoc

Ewald Automotive is a locally owned and operated company. Since 1964 the Ewald family has provided customers in Southeast Wisconsin great selection excellent service and fair prices. Ewald Automotive has locations in Milwaukee Franklin Cudahy Oconomowoc Waukesha and Hartford offering a wide array of services that include New vehicle sales Used vehicle sales service repair for all makes and models tire centers parts and accessory centers Auto body repair Mayfair Rent A Car and Mayfair Leasing that leases all makes and models.
Friendly people that treat you right Selection that's always great and always a low low price.

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