Urse Chrysler Dodge Jeep Ram

Although I've seen several rough reviews here, I've been up there three times and have had very good service. I do have a CEL/remote start issue and am hoping to make it #4 on the good reviews (even after I looked it up and replaced the FOB battery). I do my homework before going up, as I do with anything these days, but the staff has been very friendly, competent and good to work with, even one time that could've been challenging. The facility is clean, the staff pleasant from entry to exit, comfortable lounge for waiting. My $.02 worth on staffing, I figure good certified workers are probably hard to locate/keep, esp in this area. So, there may be a shortage of mechanics at times, which requires patience on the customer's part. So, if you want good customer service, come here or Chick-fil-A. Other than that, it's a roll of the dice.

I am very upset that I get a recall letter and all that was wrong was the cabin filter it got changed I agreed but the mistake was that they don’t tell u how much the labor is $25.00 for cabin filter I think it is ridiculous since we have had this 2021 jeep truck we have had problems my grand total on my receipt says grand total $30.75 no where does it say $56.17….

I've owned 5 or 6 Ram trucks previously and the sales experience at each dealership has been positive except for this one. Do yourself a favor and buy your vehicle anywhere else other than Urse. I live out of state and was trying to coordinate a purchase and dealt with a salesperson (Ametro) that would take days to answer questions. I called and asked for a sales manager so that I could expedite this purchase. I explained the situation (to Chad, I believe) only for them to transfer me seconds later right back to the same unhelpful salesperson. Apparently management can't be bothered to assist either. They're too busy to sell cars, so I would go elsewhere to a dealership that appreciates your business.