Rairdon's Chrysler Dodge Jeep RAM of Kirkland

Zero stars is what I’d give ! I am writing to formally express my dissatisfaction with the service I have received regarding my Jeep at your dealership. I brought my vehicle to Rairdon on December 17, 2025, specifically to address diagnostic codes identified by Firestone that they were unable to repair. Despite providing David, my service representative, with the full diagnostic report from Firestone, I was told a new diagnosis was required. A week later, I was provided an estimate that included items already replaced, such as a new battery recently installed by Firestone. David informed me the mechanic was confident that replacing the thermostat would resolve the issues. Based on this assurance, I authorized the $2,600 repair. However, less than five miles after picking up the vehicle, the service lights reappeared. After initially being told no loaner cars were available until February, I was eventually provided one and returned my car for further inspection. David has since contacted me to report code P105D—the exact code I provided in the original Firestone paperwork at the start of this process. While David claimed he could no longer find those documents, I have retained a copy for my records. It is clear that the initial $2,600 repair did not address the primary issue I brought the car in for, despite my providing the necessary diagnostic information upfront. I am requesting a formal review of this case and a clear plan on how Rairdon intends to rectify this situation without further unnecessary costs. I was informed that the current diagnosis is code P105D. This is the exact code from the Firestone diagnostic paperwork I provided to David at the start of this process, which he claimed was lost. It appears the initial $2,600 was charged despite the root cause not being addressed, as the codes were simply cleared. I am now being told it will cost an additional $2,000 just to tear down the engine for further investigation. Furthermore, my interactions with Kevin Tranter, service manager have been unprofessional and threatening. After I requested to speak with the General Manager and Area Manager to discuss a "goodwill" resolution, Kevin T. threatened to report the loaner car as stolen to the Kirkland Police Department and have my car impounded. He also suggested I should fix my car , simply trade the vehicle in or purchase a new one rather than addressing the failed repair. This situation has been a nightmare, and the lack of honesty and customer care is unacceptable. I am requesting that you review this matter immediately to find a fair resolution. I would like to discuss how Rairdon intends to rectify the fact that I have paid for a repair that was not completed and how we can move forward without further threats. I look forward to your prompt response. Sincerely, Jerilyn

Jose was very transparent with the services and gave options to do all the services now or later based on urgency. Very friendly and kept in touch with the progress of my repairs.

I want to take a moment to share my experience with Rairdon’s Chrysler Dodge Jeep Ram of Kirkland, and it was truly outstanding from start to finish. From the moment I walked in, the staff treated me with respect, professionalism, and genuine care. The team was knowledgeable, patient, and took the time to clearly explain every step of the process without any pressure. It’s rare to find a dealership that makes you feel comfortable and valued, but Rairdon’s absolutely does. What stood out most was their honesty and customer-focused approach. They answered all my questions thoroughly, worked hard to accommodate my situation, and made sure I felt confident with every decision. The entire process was smooth, transparent, and stress-free. I highly recommend Rairdon’s Chrysler Dodge Jeep Ram of Kirkland to anyone looking for excellent service and a dealership that truly puts customers first. This is a team that goes above and beyond, and I would not hesitate to do business with them again. Thank you to the entire Rairdon’s team for such a great experience. — Rey Roman