7171 W Canal Dr
Kennewick, WA 99336

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Sales: 509-795-5415

Used Cars: 509-795-5414

Hours Toggle

Sales Department

Sun 10:30am – 6:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

1054 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

On Saturday Nov 15/2025 at 2:20 pm I took my car in for

Reviewed by Jacques B from Richland wa November 16, 2025

On Saturday Nov 15/2025 at 2:20 pm I took my car in for an oil change and tire rotation covered by jeep wave. About an hour later the employee backing my car out of the service dept. Crashed the car causing damage in three different places in the rear passenger side. The employees seem to think that was funny. I went and got a sales manager who also laughed about it, but did come out and take a couple of pictures on his cell phone, and said someone would contact me on monday. To me all the behavior was unacceptable. This SUV was bought there brand new less than two years ago.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Everyone there was very nice.

Reviewed by auntieneeneeNovember 16, 2025

Everyone there was very nice. I did have to go looking for a sales person after wandering around. I ran into Robert and he was very willing to help me find cars in my price range. He did not try to sell me something I couldn’t afford. I love my new to me car!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Solid service and very professional.

Reviewed by Wbratton7November 14, 2025

Solid service and very professional. They were very timely and communications we excellent. I would return

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We're pleased to hear our team provided professional and timely service. Thank you from all of us at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Welcome to Lithia Chrysler Jeep Dodge RAM of Tri-Cities serving Greater Kennewick Moses Lake Yakima and surrounding communities. Whether you're looking for a new car truck or SUV or one of our top-quality pre-owned vehicles our goal is your complete satisfaction. Our experienced and knowledgeable sales staff is focused on matching your needs and budget with a vehicle that's right for you. Our award-winning service department is staffed by manufacturer-trained technicians trained on the latest techniques and features of today's vehicles.

So give us a ring or stop by 7171 West Canal Street in Kennewick. We look forward to seeing you!

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