7611 Loisdale Rd
Springfield, VA 22150

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Sales: 888-759-5321

Used Cars: 877-412-7878

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 6:30am – 8:00pm
Tue 6:30am – 8:00pm
Wed 6:30am – 8:00pm
Thu 6:30am – 8:00pm
Fri 6:30am – 8:00pm
Sat 7:00am – 5:00pm

Reviews of Safford Chrysler Jeep Dodge RAM Fiat of Springfield

Overall Rating:

4.1 (out of 5)

88% recommend this dealer

936 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service center was informed of pre-existing maintenance

Reviewed by P. OrtizApril 03, 2024

Service center was informed of pre-existing maintenance issues that we're diagnosed by a local mechanic. We decided to send it to a dealer that specialized in our vehicle type: Fiat 500. The initial experience was standard; however, once we received the call to pick-up the vehicle we were informed of a new issue that was not found during our initial inspection, the dealers initial inspection, and found during a final "test drive". When we inquired as to how a new issue came about, since it was fully inspected twice; we were told that it happens and that due to the year of the vehicle it was a "common" problem. In addition, a statement was made that it could just be a "coincidence" or something that must have been "missed" between two separate inspections. When I asked to speak with a manager, I was called immediately; however, no resolution offered beyond several excuses and that our technician has worked here for over 20 years. I asked for their support to verify the work as mistakes/oversights happen as I experienced a similar issue at this dealership with another vehicle. Instead of acknowledging that things may happen; he attempted to force me to accept the vehicles condition and that he would address any issues, if they presented once I picked up the vehicle, and that he informed our customer service representative to close out my ticket without my consent. Once that was stated, I requested the name and contact information for his manager and corporate. He refused to provide me his contact number and stated; "All I have is his cell phone number and I'm not giving you that". In response, I said that's illogical as your manager works within the dealership, has a commercial number, and extension. He abruptly ended the conversation and stated, I will have him call you. I will update this review based upon the outcome. As of now, this has not been a good experience and am left with new issues that weren't present prior to dropping the vehicle off for service.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Easy to schedule service.

Reviewed by tcshan923March 26, 2024

Easy to schedule service. Friendly staff and clean waiting room and restrooms. What a pleasure

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great, and my service manager Jessica was fascinated.

Reviewed by pbuchanan717March 20, 2024

Great, and my service manager Jessica was fascinated. Very much on point and very professional.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Safford Chrysler Jeep Dodge RAM Fiat of Springfield

Welcome to Safford of Springfield. We are your preferred VA DC MD Chrysler Jeep and Dodge dealer for both new and certified used vehicles in Virginia and Northern Virginia. Our Dealership sells Chrysler Dodge Jeep and Ram vehicles and we service all Chrysler Dodge Jeep and Ram vehicles.

We pride ourselves on taking customer service to the next level beyond Five Star. Your satisfaction is our number one priority and our outstanding team of Sales Service and Parts Professionals are eager to serve you.

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