Marlow Motor Company in Front Royal including address, phone, dealer reviews, directions, a map, inventory and more

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707 N. Commerce Ave
Front Royal, VA 22630

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Sales: 866-488-4103

Used Cars: 866-482-6192

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 6:00am – 10:00pm
Tue 6:00am – 10:00pm
Wed 6:00am – 10:00pm
Thu 6:00am – 10:00pm
Fri 6:00am – 10:00pm
Sat 8:00am – 4:00pm

Reviews of Marlow Motor Company

Overall Rating:

4.3 (out of 5)

82% recommend this dealer

55 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Fraud

Reviewed by Tyler White from StrasburgApril 09, 2021

Called the service department to schedule repairs for the recalls on my vehicle. The service advisor informed me the repairs were already completed by them in 2015. I then called the Chrysler recall team 800 number and they confirmed via VIN number the repairs were not completed to my vehicle. The Chrysler recall team then 3 way called the service advisor I spoke with and his story had changed. The service advisor scheduled the repairs immediately. When I received my vehicle after the repairs to the recall were completed I found my transfer case was leaking from the seal. The seal was damaged do to the recall. I took pictures then called the service department and explained the issue. The service advisor said they will have my vehicle towed back to dealer and look into it. They confirmed seal was bad and also transfer case was cracked. Because the service technician failed to inspect the transfer case during repairs for the recall the service advisor claimed the damage was not caused by the recall and they are not covering the repairs. I was charged for the replacement of the seal and the towing bill. When I received my vehicle the second time I found the seal was not replaced. In fact it was more damaged in their attempt to remove the seal. Dealer has not attempted to correct these issues. I'm now left with incomplete repairs for the recall and paid for labor/ parts to repair the seal that is more damaged than before and a towing bill at their request.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Sales vechicles with bad transmissions

Reviewed by James Thomas from Largo MD.August 18, 2020

I purchased a Yukon XL 1500 Denali from this dealership on August 1, 2020. After driving for a couple of days. I felt like the transmission might be bad. I eventually had time to get checked eleven days after purchase. I took to aamco transmissions in upper Marlboro. They informed me that the transmission was bad. They said someone changed the fluid to hide problem so they could sale car. Moe the owner has yet to follow up.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

questionable service department

Reviewed by remkommando from Front Royal, VADecember 13, 2019

To begin with I cannot attest to Marlow’s sales department as I’ve never engaged them for a vehicle purchase. However, I must seriously question the performance of its service department. I recently brought my Jeep into Marlow Motor Company initially for a factory recall. Moreover, since the vehicle required an up to date state inspection, I requested that this also be done. The service department further convinced me to have a differential service performed due to the vehicle’s current mileage. Cost: ($400). In the end the experience was less than satisfactory to say the least. Marlow did provide a loaner vehicle for which I was most appreciative. However, after several hours I contacted the service department for a status update. I was informed that the factory recall, differential servicing and an oil change had been completed but that the vehicle inspection was being conducted at that moment. Soon after a service technician explained to me that the vehicle had failed the inspection due to its oversized wheels exceeding the distance of the fender flares. I questioned this as the previous inspection was conducted by the dealership in which I purchased the vehicle. No alterations have been done to the vehicle since its purchase. Why did it pass then? No satisfactory explanation was provided on why two dealerships would have different interpretations on Virginia’s inspection policies and guidelines, i.e., wheel sizes and fender flares dimensions. Having said this my biggest angst was why the inspection wasn’t performed first rather than last? With the vehicle failing, common sense and courtesy would dictate that the service department would have informed me of the situation and whether they should proceed with the differential service and oil change. In this case the answer would have been a resounding NO and I would have saved several hundred dollars. The vehicle is now “deadline” in my garage until next spring or summer. Again, I cannot speak about the quality and performance of Marlow’s sales department. However, for those looking to have their vehicles serviced for maintenance my recommendation would be to look elsewhere.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for letting us know about this. Feedback helps us tackle issues and become a better business. Our Service Manager would like to talk to you about your recent visit. Can you give us a call at 540-635-4158 and ask for the Service Manager. Or if you prefer send us a private message at contact.us@marlowmotor.com with your contact information and we will give you a call.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Marlow Motor Company

Marlow Motor Company (MMC) Chrysler-Dodge-Jeep-Ram serves the new and pre-owned automotive sales service parts and financing needs of Virginia's Shenandoah Valley and nearby Northern
Virginia. Founded in 1947 MMC is a Member of the Marlow Automotive Group which is a third generation local family owned and operated business of three franchise auto dealerships (MMC in Front Royal Tri-State Nissan in Winchester Marlow Ford in Luray) that has served the region for 70 years and counting. Marlow Motors.

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