Waxahachie Dodge Chrysler Jeep

After leaving my vehicle to have a flat tow package installed on my new-used car. Explaining what I needed done, the average price, and having the parts shipped to the service department. Was quoted a price of 1611.00 ( average price 1200.00-1400.00). Informing me they get the car done on The 14th, with a pickup on the 15th. Later i get contacted on the 14th telling me they would start on the 15th. After they completed the installation, they inform me it would cost an additional 300.03. For unauthorized work. Bringing a total of 1911.03. The r&r time book, aswell as the Blue Ox Corporation, states it's a 5 hr installment. Basically charging me about 400.00 an hour to install a tow package. Paying above average would be ok if they met the timeline of the work. However being late and expensive. I would recommend you search for another sevice shop.

My EV was at the Waxahachie Autoplex service center for over 60 days with no fix. On the day I was promised that the vehicle would be ready for pick up, I reached out, and Mike Castro stated that there was no fix that he could accomplish in the forseeable future. He made no attempt to update me until I reached out. The car was ultimately transferred to another facility at my insistence. He was kind enough to offer a loaner, presumably to make up for their shoddy service. The contract had a date range of 1/9-1/29. He called to inform me that he was going to begin charging for the loaner card despite the signed contract with a specified date range. The dishonesty was galling and I would absolutely not recommend them based on their failure to complete the job, the lack of communication, and outright dishonesty.

⚠️ Buyer Beware – Interest Rate Markups Came in to purchase a new Ram 1500, trading a Ram 2500 with a large down payment. After trade and cash down, the deal was structured at roughly 50% loan-to-value, which should qualify for top-tier interest rates. Before the test drive, I clearly told the sales team that I had worked in dealer services and that I would not accept any interest rate markup (“points”). They acknowledged this. After negotiating in good faith (I even came down from my original out-the-door price), the financing came back with an unacceptable rate. I asked the finance manager directly if the rate had been marked up above what the bank approved. His response: “Of course we did. We always do.” For those unaware: rate markup or “points” means the dealer increases the lender-approved interest rate and keeps the difference as profit, which can cost buyers thousands over the life of a loan. If you finance here, ask what rate the bank actually approved and get it in writing. Transparency matters. Proceed with caution.