Bayway Chrysler Dodge Jeep Ram in Pasadena including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

4000 Pasadena Freeway
Pasadena, TX 77503

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 3:00pm

Reviews of Bayway Chrysler Dodge Jeep Ram

Overall Rating:

2.7 (out of 5)

39% recommend this dealer

41 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DONT DO BUSINESS HERE! SHADY PRACTICES!!

Reviewed by D from HoustonAugust 16, 2021

My son went to look at a uses jeep that was on the website. When we arrived the salesman he made an appointment with couldn't find the car where he parked it nor the keys which he said was in his drawer and now gone. Come to find out from..this salesman, another salesman took the keys and moved the car back on the lot because "it was sold already ". How when it's still on the lot?! This was 2 weeks ago. It's still there. We were paying cash for the car which they didn't like because they benefit when you finance through them. THEY ALL LIED AND ARE DISHONEST!! HORRIBLE CUSTOMER SERVICE! DON'T GO HERE! EVA!!!!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

D, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (832) 706-4900 to discuss this further.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Waste of time

Reviewed by SM from TXJune 04, 2021

Worst experience at a dealership I have ever had. I made an appointment to view a specific Jeep Wrangler that was in stock, upon arrival, that car was not ready and at the front of the building, not a huge deal but no point in setting up an appointment. We are off top told that someone else is interested in the vehicle and reminded of it a few times while we were there. They took my keys to have my trade in vehicle appraised, while that was supposedly happening we were completing initial finance paperwork. Once the salesman takes the paperwork to his manager, he comes back and tells us that another “manager” who is the only one on site to make the final approval for appraisals has gone into a meeting with the owner of the dealership and it would be “about 30 minutes” before we could get any kind of answer. So there’s only one person on site who can do anything for you, the entire dealership has to come to a halt when the person is not there? So we wait a bit and finally decide we want my car brought back to the front so if we don’t like the deal we can just leave and not have to wait around. To that we are told the “manager” has my car keys with him in the meeting and it’s an offsite meeting. From there, the story kept changing, we are told there are no phones where they are meeting but then the salesman says he is texting the “manager” to find out where my keys are? Then the story changes to the meeting is onsite and the salesman was going to see if he can pop his head in to get my keys but that it would be “tricky since the owner is in there”. I would think an owner of a car dealership would respect his customers and their time and not have us waiting.. We luckily had two sets of keys for my car and gave the final set to the salesman to bring my car around while still trying to locate my additional key. Magically once I said I was over the entire thing and wanted to leave, the keys were found in the “managers” desk. Keep in mind, we were the only customers at the dealership the whole time so no one was busy therefore we shouldn’t have been endured any wait time. Vehicles cost entirely too much money to be treated with such disrespect. My husband just recently purchased at a BMW dealer and we were in and out of the place within an hour….. Save your time, don’t bother with this place.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Sm, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (832) 706-4900 to discuss this further.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Service simple oil and filter change

Reviewed by Mr. Unfortunately I purchased from here from New CaneyMarch 26, 2021

Sooo.... I showed up a little after 9am. Right now I’m having lunch U-verse to me. Then some young kid recommended that I change my cabin filter, I mean for them to.. good God! My truck doesn’t even have a cabin filter. I’m still wondering how they came up with me needing a new one. I will be getting my purchased service plan refunded to me. very I knowledgeable in the service is quite obvious.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we regret to hear that your recent experience was anything less than exceptional. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (832) 706-4900. We look forward to hearing from you.

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair 1

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top