Spirit Auto

Dodge, Jeep and Chrysler New Car Dealership in Lubbock, TX

4611 Avenue Q
Lubbock, TX 79412

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm
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Reviews of Spirit Auto

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

1432 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I felt very well taken care of.

Reviewed by zsleottaFebruary 03, 2026

I felt very well taken care of. Fred was fantastic and made me feel right at home. I was referred this place left and right and I can absolutely see why. Go check them out and save yourself some stress. Spirit is the way to go.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Kaysie was great and kept me informed along the way.

Reviewed by ELLIE.DENNIS.SMITHJanuary 29, 2026

Kaysie was great and kept me informed along the way. Very prompt! I was in and out! Great service!!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spirit Chrysler Dodge Jeep Ram. We look forward to having you as one of our valued customers for many more years to come! Bill Chappell, GSM

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Vehicle was there for 4 days, reportedly checked out by 2

Reviewed by vheresniakJanuary 28, 2026

Vehicle was there for 4 days, reportedly checked out by 2 technicians and the shop supervisor. I was told there was nothing wrong with it. Next morning set up my own demonstration to show the rear collision avoidance system did not stop the vehicle until after you made contact with whatever was there. Met with shop supervisor who didn't seem to care

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. I reached out to you to discuss how we may resolve this concern for you better. Bill Chappell

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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Want more details on Dodge, Jeep, Chrysler, or RAM vehicles?

Dodge

Durango

Jeep

Compass, Gladiator, Grand Cherokee, Grand Cherokee 4xe, Grand Cherokee L, Wagoneer, Wagoneer L, Wagoneer S, Wrangler, Wrangler 4xe

Chrysler

Pacifica

RAM

1500, 2500, 3500
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