River Oaks Chrysler Jeep Dodge RAM in Houston including address, phone, dealer reviews, directions, a map, inventory and more

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4807 Kirby Drive
Houston, TX 77098

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Sales: 888-698-0417

Used Cars: 888-835-4719

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of River Oaks Chrysler Jeep Dodge RAM

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

77 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Father

Reviewed by Michael B from Houston TXJune 03, 2021

First class all the way dealing with every department. Straight answers from Salesmen and the managers. Treated with respect from when I walked through the door. Tomorrow my daughter will drive her new to her car home.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

NEVER AGAIN.

Reviewed by Lindsey K from Houston, TXApril 13, 2021

I bought my vehicle here, but after the experience we have had over the last week I will NEVER be stepping foot in this location again. The service department is a joke. First of all, I have 40,000 miles on my vehicle and take excellent care of it. For the first time ever, I had the check engine light come on last week. The codes pertained to the evaporative emission control (EVAP) system. I had them run the codes at Autozone right after the light came on. My husband immediately made an appointment with Jeep for last Friday. He drives across town only to be told that he needed to come back on Monday because they couldn’t start working on it until then. (This is after speaking with Bryan and being told the vehicle would taken that day. I even received an email confirming the 10AM appointment the night before.) My husband drops the car of early Monday morning and asks for a loaner- being upfront about the fact I needed the vehicle for a 4pm appointment to close on our new home across town. (We were told we would have the vehicle back in time because this was a simple fix.) After several phone calls and being told we were “next in line,” the vehicle was not even looked at until after 12PM. Well, I ended up having to Uber to closing on our home because the vehicle was not ready in time. My husband Ubers back over to pick it up several hours later. They charge us $440 (which is outrageous for the small fix that was needed), but at least it was done. That’s what I kept telling myself anyway. (Keep in mind my husband missed a day and a half of work at this point.) While sitting there, a salesman tries to sell him 4 new tires because of a special going on, saying mine are cracked and old. (Two of my tires are brand new and 2 days prior I had discount tire rotate my tires and not one word from them about needing new tires. Like I said above, 2 of them are brand spanking new.) Sorry, but that just rubs me the wrong way, but again, I was just happy this ordeal was done. So I thought anyway…I get in my vehicle this morning and boom, the check engine light comes on again. I do NOT trust these people at all. They could not even show us the hose that was apparently replaced. This was a simple fix!!!!! I am looking into my options at this point, but I don’t want them touching my vehicle. My husband is calling today to try to get a refund on the BS repair that was made. I would rather take it elsewhere. I will update this review if they do the right thing and refund us. UPDATE: They are not going to refund us and the only thing David, the manager, offered to do is put us in the front of the line tomorrow but still cant tell us when the vehicle will actually be looked at. After reading all of the yelp reviews I will not be letting them touch my Jeep again. (Mention internal theft among other things.) My attorney, who I work for, will be in touch very soon.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Easy and pleasant

Reviewed by Larry from Houston, TxJuly 22, 2020

We have always found Very professionalFriendly, and honest Sales staff and management here- we have purchased 7 cars here since 1987 Even the porters are friendly and helpful. Service has also been great- no complaints The general sales manager, Jim Edmund, has been at this dealership for Over 35 years and always remembers my name. I highly recommend River Oaks Jeep - it’s a family business and they treat customers like family- The Helfman’s are first class owners. 😎👍

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About River Oaks Chrysler Jeep Dodge RAM

River Oaks Chrysler Jeep Dodge Ram in Houston TX also serving Spring TX and Sugar Land TX is proud to be an automotive leader in our area. Since opening our doors River Oaks Chrysler Jeep Dodge Ram has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

Whether you have bad credit no credit or are a first time car buyer you can trust that River Oaks Chrysler Jeep Dodge Ram will get you into the car or truck you choose with professionalism and attention to your needs.

Ready to buy? Get a price quote before visiting the dealership.

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