River Oaks Chrysler Jeep Dodge RAM

My wife and I have been a customer of River Oaks Chrysler/ Jeep for approximately 20 years. We have spent north of $200,000 over that time period. Even though the prices are higher than many others in the area, we have stayed loyal to River Oaks Chrysler. To the point of spending $2300 for front Brake replacements (berm I pads) on my Jeep Srt (which, as previously stated, was bought there). Furthermore, we spent close to $6,000 to obtain their extended warranty as the Jeep Srt does not have the ability for a lifetime warranty. The Jeep only has 50,000 miles on it. It has been meticulously cared for and serviced. Upon Bringing the jeep in there was a service engine light with an error code displayed. They did a diagnosis and found: Both motor mounts and transmission mount, 2 o2 sensors, blower motor and ac condenser. “Over 4k worth of repairs for 200.00 deductible. Was what I was told. Yes, which is why we spent the nearly 6 grand to get the warranty for up to 100,000 miles. So, upon arrival (I got my jeep set back after 3+ weeks) I drove the car home (approximately one mile from location). After parking I noticed the drivers side fender was sticking out approximately 3 inches and was damaged. I sent pictures and many texts and at least 3 phone calls. I was told it came in damaged! They sent a pic of the car without the damage showing (however, there was a small mark that was there upon dropping it off; however, it was firmly in place. We left to go out of the country for approximately a month and when I returned and drove the car, check engine light came on with multiple codes (Bank 1 camshaft 2 Position Slow Response: cylinder 5 misfire: Multiple misfires and P1524 and a few others). I used the warranty to cover a rental car for 5 days. That was 2 weeks ago. It went back into the shop with the front fender taped up due to the damage incurred while being serviced. A full engine tear down had to be competed. Still no response after 2 weeks. This has been the worst experience I’ve had endured across 45 years and 5 states. I simply want the right thing done; However, that is furthest from the case at this point . How about maybe a loaner to use?? Nope, nobody offered this or responded to me when I brought it up. I will be heading in there to speak to someone face-to-face (which affects my ability to work which affects many underserved children and families). I will update this review but as of now, I can’t ever imagine obtaining another vehicle from them (which is unfortunate because my wife and I are both in the market for cars). To me, the solution is very simple: take responsibility for their errors and find a way to make it right. As of now, I would not refer anyone to River Oaks Chrysler in Houston Tx. If they treat a long time loyal customer who has spent the price of a house at their business, how will they treat you??? Very, very frustrated and disappointed.

I took delivery of my 2025 Jeep Grand Cherokee on May 16. The purchase was relaxed, genuine, no stress. Thank you to Blake, Hector, Tony, Alex, and Hussein for the memorable and refreshing dealership experience!

3 months and I still have not gotten my vehicle. Left it there after the hurricane and it's been sitting. No one answers the avoid me st all cost. I have to literally drive up there every single time I want an update on my car. Every time I take my car in and drive home I end up having to take out back due to the fact that they ain't fix the issue right the first time