Shottenkirk Chrysler Dodge Jeep Ram of Granbury

WOW! I have never worked so hard to buy a vehicle from a dealership. I called Tuesday morning and said "i'd like to purchase your truck. My son truck was totaled and insurance is paying him tomorrow so what do I need to do to secure the purchase. I'll put down any amount". I was told "we don't hold vehicles, no worries it will be here" by Lee Linnington. The next morning first thing I called and spoke with reception as Lee was not in yet. I said I am desperate to buy the truck as my son needs to for work immediately and again said what is required of me to buy this truck? I'll sign, send funds, anything and I asked her to hold the keys until Lee gets in and set an appointment for him to come in this morning and purchase the truck. Received an appointment confirmation but NO CALL FROM LEE so I called again and asked him to get with his used car manager and come up with a plan to guarantee me the vehicle until the morning. If they had said wire $20k until your son can come in I would have. NO CALL BACK FROM LEE again. We are sent a text last night at 6:00 pm. saying the truck had been sold by a sister location. I good salesman thats hungry would have spoken to sales manager and come up with a plan, not Lee. After the truck was sold due to his lack of effort how about saying "please let me find you a truck"....to much effort needed. No character, no communication, not an honest dealership, and clearly doesn't need to sell anymore cars. What a shame

This is the most unprofessional and unsafe dealership experience I have ever had, and I strongly advise anyone to think twice before doing business with Shottenkirk CDJR Granbury. I purchased a used 2025 Ram 1500 on 12/06/2025. The paperwork stated 1,490 miles, yet the truck left the lot with over 3,100 miles. Within a day, the vehicle started experiencing major electrical failures, including: • Complete shutdowns during start/stop • Non-functional or intermittently failing digital gauges • Door lock failures • Electrical/communication irregularities across multiple systems After inspecting the wiring myself, I discovered clear evidence of prior technician access in critical areas: disturbed harness tape, improperly latched connectors, and wiring around the BCM/Gateway that was visibly not in factory condition. None of this was disclosed before the sale. I contacted the dealership immediately. Not only did they ignore my messages, but the sales manager who left a voicemail has refused to return any calls since. What happened next was shocking: The dealership blocked my email address from reaching anyone in their company. Blocking a customer’s email—especially when that customer is reporting serious safety defects—says everything you need to know about how they operate after the sale. It appears they had no intention of responding or addressing the issue. Meanwhile, they listed my trade-in for sale on their website almost immediately, despite the fact that my complaint was still unresolved and they refused to communicate. I now have extensive documentation: • Photos and videos of disturbed wiring • Mileage discrepancies • Screenshots confirming email blocking • Logs of unreturned calls • Evidence of electrical malfunctions Because the dealership has effectively cut off communication, I am forced to escalate the matter to Stellantis, the Texas DMV, the Texas Attorney General, OCCC, the FTC, and NHTSA. No customer should ever have to deal with a dealership that sells a vehicle with undisclosed electrical issues, refuses to respond when those issues surface, and then blocks the customer from contacting them. This is not just poor service—it’s evasive, unsafe, and completely unacceptable. Proceed with extreme caution if you plan to buy here.

The service department is clean and Brandon goes the extra mile to make sure you ate taking care off.