Blake Fulenwider Chrysler Dodge Jeep

Dealing with Jonathan Diaz Assistant Service Manager was a breeze. I didn't like the fact that I called and left messages with other advisors to have Jonathan call me and messages were not being forwarded to him. After making contact with Jonathan the issue with my 2004.5 Dodge Ram 2500 was quickly diagnosed, parts department was contacted and looked up the part to find out the part I needed was no longer available from Mopar so we had to go with aftermarket. Located the correct part number and I ordered the part, which came in next day. Part was installed and truck is running like a champ. I recommend Jonathan for all you advisory needs when it comes to Dodge Chrysler Jeep and now Ram diagnoses. I was Greeted promptly by Jonathan and welcomed. I was called promptly and issues explained in detail, I was treated with the upmost respect and felt valued as a customer. Blake Fulenwider has done a fantastic job with his philosophy as to how customers are to be treated. I would recommend this dealership to have service work performed on a vehicle as my truck is 20 years old and still running strong. I believe a lot of times the Service Department in a dealership goes overlooked as to the work and performance that is put out by the employees within the Service Department. I would give this Service Department and Jonathan Diaz a rating of 10 out of 10!

Worst experience for me personally. Purchased a car that stayed at the dealership until it was closer to my daughters birthday. During that time I was harassed online by the finance director over an issue that never should have been made public. I brought it to the attention of the general manager, Vice President of Sales Operations and the owner and was told each time they would not deal with a personal issue. Every contact I had with them I made it clear that I was coming to them as a customer and my personal life never should have been made public by their finance director. I felt like it was turned into being my fault and as if my concerns were not heard. The only thing I was told was that the finance director would not post anything more about me. I also provided them a list of the names she called me within a 20 day period and I was again dismissed. I have over 300 pages of documentation showing what she did then I was told by the VP of Sales Operations that what she did was basically ok as long as it didn’t interfere with her job. I’ve never met the finance director and my only interaction with her was a customer. I was then told my only interaction I could have with anyone from the dealership had to be related to the vehicle that I purchased and paid for in full. The VP of Sales Operations also explained to me the principles in which they follow. Something along the lines of being honest, nice and doing what’s right. Each principle was not followed in this situation. When I reached out to the GM and VP through email asking questions, I did not get a response on one question and had to resend an email asking a simple question again just for a response. There was an issue with the car we purchased and they did work to get us a new one. That’s the only positive thing I can say about this experience. Unprofessional staff, customer concerns dismissed, and an experience I would not wish anyone to have to go through.

Great customer service, I did not have to wait very long. Cant rate an individual do not know who actually worked on the car. Thank you