Boerne Dodge Chrysler Jeep RAM in Boerne including address, phone, dealer reviews, directions, a map, inventory and more

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30300 Interstate 10 Frontage Rd
Boerne, TX 78006

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:30pm

Reviews of Boerne Dodge Chrysler Jeep RAM

Overall Rating:

4.1 (out of 5)

76% recommend this dealer

76 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.8 (out of 5)

Pushy upsale

Reviewed by Mdelph from Gatesville tx. August 06, 2021

Called the day before asking salesman Timothy S. if the van we were looking for was on the lot. Told them the wife would be there in the morning to look at it and 99% sure purchase it. The following morning after a 4 hour drive the van was not there. Now I understand someone doing a test drive, but it didn't come back till 5 hours later with 150+ miles on it. The price listed online and talked about the day before was apparently not the "final" price either. It had many extras added which raised the price and they refused to remove some of them and was pretty pushy trying to add them. How can you tell me a service "interior coverage" cannot be removed? It's a service, not a installed product. Don't fall for the Apex gps. Was told it would be usable as long as vehicle is financed. It is only available for 5 year plan and after that you have to pay $100 year to keep it. I don't see why a sales man has to go back and forth with finance numerous times to "rework" numbers 5 to 6 times. But in the end after 6 hours comes up with another discount and finance percentage. Why not bring those numbers out to begin with... If it wasn't for our family needing a van,I would have kept our f150. The Ford dealership had me in and out in 45 min after calling the day before and having my pre-approval ready. Update: went to do an oil change and tire rotation. The wheel lock key was not left in the van at purchase. The only advice we got from Timothy and the manager at Boerne Dodge was to bring the van in and they will fix it. Knowing we live 4 hours away this is not possible. They offered no other options to help but said they would "make it up to us" if we were ever in the area. This has been the worst customer service, sales service I have ever had purchasing a vehicle.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

Buyer beware

Reviewed by Preston from Georgetown, TXOctober 30, 2020

BUYER BEWARE Dodge/Ram needs to remove these kind of dealerships. On Nov. 29 2020, I was working with Renee Cravey and Nicholas Gonzales on a Ram 2500 that caught my eye on the Boerne DCJ website (Stock number G267816. Price looked good (MSRP of 47,060.00 with a savings of 7,030.00 for a price of 40,030.00) and was planning on taking a drive to see the vehicle when I asked for 'what are all the fees that will be associated with this purchase'? Nicholas Gonzales responded with '1,499.00 for GPS (a tracking device), 875.00 for paint/interior protection, 875.00 for dent/theft protection, 479.00 for window tint, and 1,000.00 for a 3 year maintenance agreement. I asked Nicholas Gonzales for documentation of what these additional fees were for. He responded with: "The Apex “GPS” system is a hardwired unit that designed to recover your vehicle if it is ever stolen from you. You as the owner will be able to track it 24/7, so if you lend your 2500 out to a friend/ family member. You can also see battery life, amount of Gas you current have and also set alerts to speed and geographic boundaries. Window tint is installed to every unit that does not have any from the factory, it is a lifetime warranty as long as you own the truck. Paint protection is applied to all of our vehicles when they come off the transit truck from factory. This also includes a showroom detail once a year for 5 years. Helps maintain and protect your investment. The dent protection is any paint-less dent repair. This also includes the resolving of any surface scuffs or scratches on the vehicle. 3 Year maintenance is 2 Full synthetic oil changes a year for 3 years. It is also inclusive of all your tire rotations. The unique benefit to this is that it is VIN specific thus you can get this done at any Mopar Service station across the USA." I thought insurance covered you if your vehicle is stolen, so why do you need the Apex GPS system? Oh that's right, so not only can I track my vehicle but so can someone else...like the finance company. You want me to give you 1,499.00 so you can track me, I don't think so. Paint protection, well, what is this protection? I can wax my vehicle just fine. Also, there is no mention of interior protection. Again, what is this protection that is not even mentioned? Dent protection, doesn't your insurance cover damage to the vehicle. Why do I need to spend 875.00 in addition to my insurance. No, thank you. 6 oil changes for 1,000.00, that comes to 166.67 per oil change. Again, No thank you. I then asked him to remove those upcharges, which Nicholas Gonzales refused. So, for an upcharge of 4,728.00, which is not wanted or needed (I need to also note the window tint DID come installed from the factory, which Nicholas Gonzales had also refused to remove that upcharge). Nicholas Gonzales now claims the truck is still aggressively priced. Really, NO it's actually not even close to what other dealerships are asking. It's much higher with the additional items that are forced upon the client. This dealership gets an F for posting prices that are not even close to what the actual price is. I have been asking myself why they would do this, and the only conclusion I can come up with is they are con artists, morally indignant, and outright liars. Before you sign on that dotted line, take a very hard look at what they are giving you. Better yet, just stay away from this dealership!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Mr Ray Dumad

Reviewed by Ray C Dumas from San AntonioApril 27, 2020

Great job came in for tire rotation and balance. Servuce Department made a mistake and gave me an oil change which I had done 2 days prior. They realized their mistake ordered the Amzoil I use and oil filter changed oil and filter at no charge and because it required me to travel back and forth to thm there was no charge for the tire rotation and balance. They were courteous and treated me well through the all experience.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Boerne Dodge Chrysler Jeep RAM

Why buy from Boerne Dodge Chrysler Jeep? We are committed to providing transparent genuine and authentic customer service. We value our customers and community. We have a wide selection of New and Pre-Owned vehicles to meet the needs of all our customers.

Just 10 miles outside loop 1604 on I-10 West Exit Scenic Loop Road.

We look forward to being YOUR car dealer! Call (830) 981-8000 and schedule your test drive today!

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