Rockie Williams Premier Dodge Chrysler Jeep Ram in Mount Juliet including address, phone, dealer reviews, directions, a map, inventory and more

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600 Pleasant Grove Rd
Mount Juliet, TN 37122

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Sales: 615-541-1413

Used Cars: 615-541-1415

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00pm
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 9:00pm
Sat 8:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Rockie Williams Premier Dodge Chrysler Jeep Ram

Overall Rating:

3.2 (out of 5)

52% recommend this dealer

27 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.3 (out of 5)

Bad communication

Reviewed by JeepFSU from Nashville, TNMay 10, 2021

Probably one of the most chaotic experiences I have had with a car dealership. There is very little communication and people will call you multiple times and you have to explain the same thing over and over. Messages don’t get relayed. We paid almost $1,000 for a paint protectant that was supposed to include a detail and everything before they sprayed it. That was a huge waste of money because they didn’t even clean the car. We got it back so dirty that could hardly tell anything was done. Also all the plastic had greasy spots on it that weren’t buffed out. Also a $42,000 Jeep doesn’t include DRL. I didn’t even think to ask that because in 2021 what vehicle doesn’t include DRL standard? Called and asked about it and a rude woman told me I should have paid more attention when purchasing. They were so confused about the tag transfer/new tag that everyone came back with a different story. When we talked to finance they explained we would get a new tag and issued a temp. That was all understood. Then called us repeatedly about an $80 charge we owe. Joel in finance said they would waive that and have the tag mailed since it was a mixup and should have been handled at purchase. Today another woman called and asked for $80. Had to explain again we were told that would be taken care of and it be mailed. Simple communication and customer service would have made a world of difference in our experience. Overall I would say that I regret the purchase and would not recommend this dealership unless they can improve their ability to communicate and hold true to their word.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

2019 Dodge Challenger GT Plus

Reviewed by Henry Lenartowicz from Livingston,TNJanuary 10, 2021

Joey Cox handled the sale, he was professional and courteous.explained and answered all of my questions perfectly. Excellent sales rep! Joel Jack handled the financing, knowedgable and professional, a joy to work with. All in all a great experience, highly recommended dealership.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Buyer beware

Reviewed by N/A from Mt. Juliet, TNNovember 03, 2020

I ended up purchasing from Rockie Williams in January, and have used their service department. I happened to see a particular truck I liked on cars.com, but will simply not buy because it's at Rockie William. I'll take my business elsewhere.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Rockie Williams Premier Dodge Chrysler Jeep Ram

The Premier Approach to Car Buying

At Premier Dodge-Chrysler-Jeep-RAM you'll love the way we do business! We are your NO HAGGLE-ONE PRICE dealer. We have a customer-friendly buying process where you get our best price upfront every time. Every vehicle is displayed with our lowest price.
We price our cars and not our customers!
You don't have to be a great negotiator or a professional car buyer.
Many car dealerships charge you as much as they can for their cars and negotiate down. It is then up to your skill level and how much time you are willing to shop in order to get the best price.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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