Gallatin Chrysler Dodge Jeep Ram

I had a great experience. Jeff is a friendly and competent service advisor. The technician was exceptional. He found an issue that I did not initially come in for that I was able to get fixed under warranty. I will recommend.

On 10/14, I left my car with Colin to check the shifting sensor on my 2017 Jeep Cherokee sport that I bought new at this dealership. He told me it would take a couple hours to check it out. It took all day for them to let me know it would need to be replaced for $1750. The part was ordered and was to be in Wed. But didn’t arrive until Thurs. i brought my car back home on Tuesday. As I needed it and was to bring the car back when the part came arrived. Before I could take my Caron Tuesday. I had to pay $301.95. Colin had told me the canaries would be $220. I paid the $309, and after I looked at my receipt, there was a charge of $37.16 for environmental fee/ shop supplies.At this point, they had done nothing to my car, except maybe diagnostic testing??? After thinking about this, I decided to get a second opinion from a former mechanic. He did the testing, ordered the part( approximately $100) , and installed it in about 30 min.for a total of $260. I feel I was taken advantage of of, and treated unfairly . Besides buying the car from there, I have had it serviced many times, and have bought tires. I like the car, but I feel the that is a big difference in prices. I talked to Colin about this and he questioned where the part was bought. I replied that I can buy 7 shifters for $1750. I am not blaming Colin unless he works on commission. He was kind and professional. I have researched these sensors and find that it is common for them to go out in jeeps. Maybe manufacturing needs to look into that.

Brandy always takes excellent care of me when I arrive at Dealership. She keeps me posted and keeps me informed. She is yhe best