Stateline Chrysler Jeep Dodge

I have a 2022 Jeep Gladiator Mojave that is just a month past warranty and a known issue they will not cover now. Some Engineer thought it would be a good idea to put an electric sensor in the rear diff. Of course they leak and they know it. Poor design like that should be fixed by them at no charge.

My last experience with service unfortunately has led me to start looking elsewhere for a new family ride - not Jeep. Having owned this Jeep for less than a year, I’ve had more visits to service for recalls than oil changes. Trying to be understanding, still loving my Jeep and staying on top of my maintenance, I’ve been going to this Jeep location for all the work and also planned to get the annual oil change service. Last visit, dropped it off with the tech Alyssa, and recall work that was supposed to be 2 hours led to me getting a rental since the the software fix broke something else with the software. No problem, these things happen. What was unacceptable was our baby stroller was placed under the jeep and caused damage to the frame. Highlighting this I spoke with the tech and he took pics to send to the service manager, Joey. Coming back a couple of days later, I figure they’d make it right, apologize for the damage and compensate accordingly. Talking with the service manager, Joey, he basically says that the tech laid it nicely flat under the jeep and they wouldn’t cover wear and tear. Unacceptable… I give you my car to fix for a recall, the fix takes longer than planned, I have to reschedule work to come back and get my car. You put my baby’s stroller under the jeep with all the dirt/grime on the floor and under the vehicle. Damage it. And tell me everything I’m say is ‘allegedly damaged’ I can deal with all the stuff on our jeep but 💯 will not accept damage to my baby’s stuff and any gaslighting after. I’ll just ‘allegedly’ take my business somewhere else Bright spot is the stroller manufacturer was super understanding and is working to fix/recondition our stroller Free Of Charge State line Jeep In Fort Mill gets 👎👎

Apparently there were Dealer of the Year in 2015. I can assure you that those folks no longer work there, or if they do then they rated themselves! They are very good at making appointments and email follow up to get you in the door......and very good at making their deal that may not serve you very well. Once they get your deposit, Jeff (finance) will not respond because he is busy with new customers and someone like Chad will have you fill out all of the paperwork and try to include all of the extras. I was told that the vehicle was PRISTINE, in writing, before i traveled to the dealership....but....They WILL NOT tell you if there is anything wrong with the vehicle, I missed a 40in crack in the windshield that was right ON the windshield wipers (yes, I missed it but didn't expect it on a 25k mile vehicle). The sales person is good at keeping you distracted. I contacted them immediately while on my trip home........Jeff (finance) told me that they sell vehicles all the time that won't pass inspection in other states because they can (SC doesn't require vehicle inspection). He offered me $100 that he would 'overnight' to make me go away....but he never sent it. He is great for their business but not for the customer and will squeeze every nickel out of you that he can. They WILL add many charges to the 'final' price so be aware and get them removed/included in whatever they told you was the price. You also need to fill out a 'We Owe' form (do it yourself) for EVERY LITTLE THING that you want or need them to fix or it won't get done. I would NEVER buy anything from them without getting the vehicle inspected by a third party (other reviews corroborate this). It's only a $938 windshield that's now on me but I paid ALL the money for an otherwise clean (not Pristine) vehicle . This isn't the first vehicle that I have purchased from a dealer so I expected some of this, but these folks take it to a new level. I would not buy from these folks again, there are many other options out there that will not be a worse experience and would likely be much more honest. I thought the negative reviews were a little disingenuous but I should have listened to them......most of them seem accurate based on my experience. READ THE REVIEWS and believe that it can happen to you.