Efird Chrysler Jeep Dodge RAM in Florence including address, phone, dealer reviews, directions, a map, inventory and more

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1711 W Lucas St
Florence, SC 29501

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Efird Chrysler Jeep Dodge RAM

Overall Rating:

3.8 (out of 5)

71% recommend this dealer

55 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible customer service and management

Reviewed by Lyndsi Roland from Florence, SCJune 15, 2021

I took my car here to get a key programmed nothing but a TPMS, Traction Control, and O2 censor light were on when I left my car with the dealership, I know this because I have a scanner that I bought when I purchased the car in April. When I picked my car up from the Service Department it is now showing multiple transmission codes, my speedometer no longer works, my airbag light, ABS light, and BRAKE light are on. I called Howard Efird to see if I could get any help from him instead of his very rude Service Manager Christina and other members in the service department. He informed me that I would have to pay for them to fix everything that his service department has messed up because he is not going to pay for it even though I simply said I want his employees to fix what they broke because I shouldn’t have to pay for their mistake whenever everything was fine before they touched my car. His customer service himself was very poor as were his employees. They were nice when I was spending $359 for them to programmed and cut a key but now they’re being extremely crude because I have called them out on their mistake. I would HIGHLY recommend going somewhere else rather than this dealership for any of your needs as I am not the only person who has had this issue according to other customers of theirs that I have talked with.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

DO NOT EVER GO HERE!

Reviewed by Damaged Car from Florence, SCAugust 09, 2020

After my brand new car that was under manufacturer warranty being at the dealership about a dozen times for a factory warranty repair they did so much damage to my car that it is ruined! The owner and service manager are both rude and completely ignorant. Due to this specific dealership and experience that I am still dealing with over a year later I will never buy a Chrysler Dodge or Jeep again. Chrylser is worthless in helping to resolve issues and I am disgusted by the lack of care and customer service on all ends!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

Awful Experience

Reviewed by FLOYD from Lake CityJanuary 30, 2020

Listen up people. Do not STOP at this dealership to purchase a vehicle. My daughter bought a jeep compass and we didn't know it until I did my own carfax report that it had been a rental car. Well it has been in for the climate control to be fixed,back up camera to be fixed,now the radio has to be fixed. I asked the owner Howard if the jeep could be replaced with another vehicle because of all these issues. Howard said let me be clear that ain't happening. So arrogant. So people listen up Don't stop at this dealership.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Efird Chrysler Jeep Dodge RAM

Welcome to Efird's where you can browse our entire inventory of new Chrysler Jeep RAM and Dodge vehicles and used cars at our Florence region dealership. Come visit us to test drive a vehicle speak to one of our experts or discuss financing options. You can also call us at our number above. Efird Chrysler Jeep Dodge provides quality vehicles from Chrysler Jeep RAM and Dodge to the Sumter Manning and Darlington area. Our large selection ensures that we have a vehicle for everyone no matter what it is you're looking for.

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