Sands Chrysler Jeep Dodge RAM

I have had nothing but the worst experience at Sands Chrysler Jeep. About a year ago, I leased my second Jeep through them prior to that I had gone somewhere else for my other Jeep, which I absolutely loved and made me want to continue staying in the Jeep family. However, I will say if I continue with Jeep after my lease runs out, I will never go to Sands Chrysler Jeep and I will never refer anyone there. After getting my lease, I had to visit the dealership due to safety sensors going off and resetting themselves constantly. I attempted to have the mindset that this is a brand new car. It needs to adjust break-in, etc. However, when I called to schedule an appointment with Sands Chrysler Jeep service department I had nothing but the worst experience. My first visit back in the spring I attempted to get a loaner car so that way they could take their time look at my car review the issue however couldn’t get a loaner car. It seems every time I called there for a loaner card to get work done on my car. I could never get one. But upon purchasing my lease, I was told I’d be able to get a loaner car not a problem. In my first visit with them back in the spring they told me that there was nothing wrong. They couldn’t find an issue to just clean my windshield. Let the car adjust itself since it’s so new. I feel when they spoke to me. They downgraded me as a woman saying oh just go when you connect and make sure these buttons aren’t checked off. Which is something I have been doing when the issue started. But they just didn’t hear me so I brushed it off figured I’d let it go. They assured me the issue wouldn’t happen again. The sensor was probably just dirty clean the windshield. I go into this past summer and the sensors which are safety sensors continue to go off repeatedly and repeatedly did what they said. The windshield thought it would resolve itself and it did not. I called to try to get my car in so that way they can take their time and look at it and again to my surprise no loaner car available. So I dropped my car off and I am without a vehicle. This issue when I recently dropped, my car off was about two days before Christmas. My car was also in for an inspection. Throughout the day, I got absolutely no updates aside from the inspections done but upon getting this update, I had to reach out via text to figure out what was going on after my car had already been sitting there for about five hours. No service tech and her name was Karina called me each time to get an update on my car I had to call Karina. To my surprise, her response was always. Oh I was just about to call you or oh. I just spoke with your tech. We’re gonna need the car for a couple more hours. A couple more hours turned into me calling them again right before closing asking what was going on with my car again Karina‘s response was I just talked to the tech. I was informed by her that they could not replicate the problem, but they would like to keep the car for an extra day. I agreed to this allowing them time to try to replicate the issue. And I understand not every single issue is going to be able to be replicated but again I said keep the car for a day. Let’s see what happens. We go into the next day. My car has been sitting there for half the day no information from Karina. So again I call and I ask what was going on her response again was the same as before I was just about to call you. She had no update for me. She said the tech had just went to lunch, but she would speak to him when he got back and give me a call in the next hour. At this point, another 2 1/2 hours have gone by and I am again reaching out to Karina at fans Chrysler Jeep to get an update on my vehicle which has been sitting there for almost 48 hours. I was informed that they could not replicate the issue that they would need to keep the car again and at this point, I said no. She also informed me that the tech had said next time the lights go off the sensors safety sensors by the way to k

I had an excellent experience at Sands CJDR. Dustin was extremely knowledgeable and personable. He made the process quick and easy. I would recommend Sands CJDR. Thank you!

Everything was done well and completed in a timely manner. We appreciated the video showing inspection points.