Preston Chrysler Dodge Jeep Ram in New Castle including address, phone, dealer reviews, directions, a map, inventory and more

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1500 Wilmington Rd
New Castle, PA 16105

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Sales: 888-876-5898

Used Cars: 888-815-8694

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Preston Chrysler Dodge Jeep Ram

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

175 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Experience

Reviewed by Tim from New Castle paJanuary 04, 2021

The staff was great to work with and was easy going and friendly. Made the purchase experience easy would def recommend Joe Trocci in the Sales department if you are looking for a new vehicle.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Walt Kustra - General Sales Manager - 724-730-0257

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Don't buy here

Reviewed by GC buyer from Grove City, PAJanuary 18, 2019

Wow....don't know where to start. We had a verbal agreement on a car and then scheduled an appointment and went there on Wednesday to find out they had relinquished on their part of the deal. After saying it was a deal breaker on our end after sitting for 45 minutes their sales manager Mark Root decided they would come to our original agreement. After all of this wasted time we could not stay because we had to get our kids off of the school bus at 3. We then scheduled an appointment for 2 days later on Friday. They ran our credit info on Thursday evening and we were approved. I then get a call to verify we would be keeping our appointment tomorrow, to which I confirmed we would be there. I then get a call at 8:15 stating they sold the car. Mark Munnell the salesman we had been dealing with said he was not there when the sold the car but that was a LIE he is actually the one who sold it to the other people. Found that out from Mark Root. When I called Mark Root today to Express my disappointment with the experience he did not even have the decency to hang up before he started to complain to another person about me. Talked with Bobby Preston with just being told sorry and thank you telling them about this to help improve their customer relations. If they want to improve their customer relations they need to get rid of Mark Root and Mark Munnell. They lie, change deals and sells cars from underneath of you. Long story short, don't buy from here.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We are not pleased to hear of the incident you've described in this review. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Sincerely, Kevin Preston - General Sales Manager - 724-510-0249

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

great communication.

Reviewed by Hack from Uniontown PennsylvaniaSeptember 14, 2018

It was very important that I had a good description and photos of the vehicle on line because I had a long drive to get there to see the vehicle and did not want to waste a trip. After talking to a salesmen on the phone, I made the trip. They were waiting for me and knew exactly what I was there for and who I was.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hack, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kevin Preston - General Sales Manager - 724-510-0249

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Preston Chrysler Dodge Jeep Ram

When Robert L. Preston purchased his first auto dealership in 1989 he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 11 dealerships and 16 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car truck van crossover or SUV needs. If you are unfamiliar with our dealership we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special.

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