Brubaker Chrysler Jeep in Lancaster including address, phone, dealer reviews, directions, a map, inventory and more

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1020 Lititz Ave
Lancaster, PA 17602

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Sales: 717-842-4279

Used Cars: 717-842-4314

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:30pm
Tue 9:00am – 8:30pm
Wed 9:00am – 8:30pm
Thu 9:00am – 8:30pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:00am – 12:00pm

Reviews of Brubaker Chrysler Jeep

Overall Rating:

4.4 (out of 5)

88% recommend this dealer

33 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.7 (out of 5)

very helpful

Reviewed by Jeff from paApril 23, 2019

I did not end up buying here as I bought closer to home but Geoff was very helpful, checked out the vehicle I was interested in head to toe for me to gauge the condition etc. he answered all my questions and even offered a good deal for me. I would not best to shop here in future.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Was hoping for a positive first-time experience

Reviewed by M. Smith from Lititz, PADecember 14, 2018

I took my 2017 Jeep Compass to this dealership this morning for its first scheduled oil change and inspection.  I bought it from a different dealership a little further away, less than a year ago.  I thought it would be quicker to go to Brubaker for routine service and inspections.  When I handed over my insurance and registration cards, I told the guy behind the counter (Kevin Smith shows as the Advisor on the invoice) that I have a  service plan that includes some oil changes.  I asked if he could see the service plan information on the computer system since I didn't buy the car there and he said if I have one, they'll see it.  He asked if I wanted the tires rotated and I asked him if they would need rotated yet, that the car only has 2,000 miles on it.  He didn't answer.  I waited 2 hours in the waiting room, which seemed long for a pre-scheduled inspection and oil change on a new car.  When I was handed the $178 invoice, I saw that I was charged full price for emission testing.  I asked if it was normal for them to do a full emission test on a car with 2,000 miles on it and he said no, but they did one and he said he could "knock like $5 off". Then I noticed that I was charged for the oil change so I asked him about that as well and he said there was no record of me having a service plan in the system and said maybe that was something I had to go to the purchasing dealership for.  That didn't sound right.   When I got home, I called the dealership that I bought the car from and asked about my service plan.  They confirmed that I have a Mopar Premier plan that includes 4 oil changes and that any Chrysler/Jeep dealership would be able to see it in their system.    I guess it is also normal for the tires to be rotated after 2,000 miles because there was a $25 tire rotation charge too.  That was my first and last time at Brubaker Chrysler Jeep, a very disappointing and expensive experience.  I'm just glad I found out how they operate now rather than later if a repair would be needed on the car.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.6 (out of 5)

Jermaine Calm,

Reviewed by Jermaine Calm from Camden njAugust 26, 2017

Excellent customer service, beings though I lived a good distance they were able to do everything through email and I loved it.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 4

Quality of Repair 4

Maximum rating = 5

About Brubaker Chrysler Jeep

For a new or used Chrysler or Jeep in Lancaster County visit Brubaker Chrysler Jeep! We carry all the latest models and our expert sales staff will help you find the perfect vehicle for your lifestyle. Brubaker is one of the leading Chrysler and Jeep dealerships in the York Lancaster Harrisburg area offering excellent customer service a friendly environment and attractive financing options! Stop in and see our inventory! We look forward to serving customers in our local community susquehanna valley tri-state area and the entire united states.

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