Chapman Ford Chrysler Jeep Dodge Ram Of Horsham in Horsham including address, phone, dealer reviews, directions, a map, inventory and more

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1100 Easton Rd
Horsham, PA 19044

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:30pm

Reviews of Chapman Ford Chrysler Jeep Dodge Ram Of Horsham

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

28 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent service

Reviewed by Marlene Gillio from Holland, Pa. March 08, 2023

I was very happy with the service Chapman provided. Thank you Wendy service manager! She was very helpful and provided excellent service!! The jeep is running great😊

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Marlene, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

BEWARE OF CHAPMAN FORD OF HORSHAM

Reviewed by Timothy Cohen from Warminster, PAFebruary 23, 2023

Beware of Chapman Ford in Horsham. Recently took my vehicle in for inspection and oil change. Dealer suggested replacing the cabin air filter, which I had replaced on my own and within 30 seconds, but they determined the vehicle that has 15k miles needed a “second” brand new filter to be installed in less than 6 months. When I installed a few months back, the filter cost me $13. They felt $108 was a fair price for me to pay. I decided to ok to order to see how they would proceed and I guess they felt taking advantage of me seemed to be worth it. This vehicle sits in my driveway most days as my wife and myself work from home full time. It’s not the money, but the need to sell me a part I didn’t need that is just so wrong. Don’t fall victim as I did. Save yourself money and look elsewhere for service. They have lost a customer in me, and when both my Ford leases are up in 1 year, Chapman will be off my list to buy/lease or service my vehicles.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Timothy, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Chapman Ford of Horsham. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (888) 470-9516 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Pleasurable service experience

Reviewed by Don Murdoch from Oakford Pa January 20, 2023

After going to the Jeep dealership close to my home in Langhorne and received a "not so customer friendly response" from the service writer there, I decided to try Chapman. My experience was phenomenal. Wendy Chelder was my service advisor and listened to my problem and within a hour I was back on the road. Problem solved. Thank you Chapman Jeep and thank you Wendy Chelser for making the stress of my problem dissappear. I will now be a Chapman customer and recommend Wendy for her professional and caring attitude. Thanks again Wendy.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Chapman Ford Chrysler Jeep Dodge Ram Of Horsham

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