Herrnstein of Waverly Chrysler Dodge Jeep Ram

Great Dealership, easy process, fair prices. Highly recommend! Danny the deal doctor is awesome to work with and explains all of the details and features of the vehicle before you leave the lot.

I recently purchased a Ram 2500 from Danny the Deal Doctor, and I couldn't be happier with my experience. From the moment I stepped onto the lot, I was greeted with a friendly and knowledgeable staff. Danny himself was incredibly helpful and patient, taking the time to understand my needs and preferences. The entire process was smooth and efficient. Danny provided me with all the information I needed to make an informed decision, and there was no pressure to purchase. The financing options were competitive, and the dealership's after-sales service has been excellent. I highly recommend Danny the Deal Doctor to anyone in the market for a new or used car. Their commitment to customer satisfaction is evident in every interaction.

I really wanted to gives this place a great review, but after I got my car I can't do that. The beginning was great. I was interested in buying a car from 90 plus miles away from the dealer. I talk to the sales associate Alex through text and asked him to send me pics of the vehicle and asked if there were any issues such as parts that don't work or any major scratches or dents. Alex was kind and very accommodating. I was told there were no issues. The car was a decent price and had low mileage so I decided to buy the car. They told me I could have it delivered. 2 gentlemen delivered the car and we're incredibly nice so I tipped them fir being so great. After they left, I was looking at the car and came upon a deep dent in the passenger side of the car. I was not told about this dent before purchase. Then I drove the car. The tailgate of my 2021 Kia Stinger was rattling very badly even on relatively smooth roads. I wasn't told about that before purchase. I was unhappy with both of these issues. Then on a nice day I decided to put all the windows down in my Stinger. The back drivers side window would not go down. I was not told about that before purchase. Then I went to a notary to title my car and the check that the dealer sent to cover the expenses of titling my car was for the wrong amount and made out to a place in Kentucky. I live in Pittsburgh, Pennsylvania. After all of this I decided to reach out Herrnstein and ask to get all of these issues resolved. They dud cut a new check and made it out to the correct people for the correct amount. That was good. For the window, they said that I should just take it to my local dealership and get it repaired there because the warranty should cover it. The warranty does not cover it. They made no reference to my complaints about the dent and tailgate rattle that I mentioned. I contacted them 2 more times about all 3 remaining issues and have not heard anything back. Thus is really sad. Herrnstein seemed so great at the beginning and now I feel I've been taken advantage. I just want to issues resolved. I'm not asking for anything crazy. I'm so disappointed. I gave them 2 stars because the 2 guys that delivered the car were great or else I would have only given one star. I really wanted to enjoy this experience and I really haven't. Very sad.