Mark Porter Chrysler Dodge Jeep Ram

Service department charged me for work I did not approve of. Car has gone through 5 serpentine belts within a month of service (did not have a problem before). Allegedly gave my car an alignment, but the steering shook more after the service was done than before.

Service department charged me for work I did not approve of. Car has gone through 5 serpentine belts within a month of service (did not have a problem before). Allegedly gave my car an alignment, but the steering shook more after the service was done than before.

Since they have me blocked from leaving an actual review of this place here is my review. We bought a vehicle May 11 and it had issues that they overlooked and sold it anyway. Even gave us a dealer warranty saying they’d cover 100% of parts and labor. By May 24th it had to be towed back to them. They refused to cover repairs. We just wanted the car fixed at that point so we tried to bargain to pay for parts if they’d cover the labor. They wouldn’t even do that much even though they gave us a warranty and we had only had the car 13 days. After 18 days in the shop we get a call saying they cannot repair the vehicle. Parts are unavailable and they cannot get them for up to 12 months. They suggested we trade it in. Knowing we would be forced to take thousands of dollars loss, We just want to cancel the sale. We’ve never received a payment book and haven’t made a single payment yet. Huntington bank is on board and said the sale can absolutely be cancelled at this point. Royce Bissell even admitted that it can be cancelled but he is refusing to do the right thing. What a joke! Nothing but lies. They’re crooks. They have no idea what actual customer service is. They literally bank on people in this area being too stupid to know what to do. They’re dishonest, dishonorable and I don’t know how they sleep at night knowing how they treat people. Imagine having that reputation and knowing you’re making your money ripping off good people. Pathetic!