7966 Hills and Dales Rd NW
Massillon, OH 44646

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Sales: 330-830-3368

Used Cars: 330-830-3368

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 12:00pm

Reviews of Progressive Chrysler Jeep Dodge RAM

Overall Rating:

4 (out of 5)

92% recommend this dealer

1227 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Complete waste of time.

Reviewed by ScottDecember 12, 2025

Complete waste of time. I asked multiple simple questions through their online chat and by email with Marissa, basic things about trade values and details about the car. They kept insisting they have a “Professional Appraiser” on-site, as if I’m bringing in some rare classic car. It made no sense. I’m also still waiting on the gift card their internet team promised. Overall, a complete joke.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Complete waste of time and they wonder why none of the

Reviewed by Progressive Sucks from Cleveland, OHDecember 12, 2025

Complete waste of time and they wonder why none of the cars sell. I asked Ashley on the phone why the new car had 1900 miles and she stated "our manager will go over all that in person" no you tell me before I waste my time and drive an hour

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great experience Candice was awesome of course she

Reviewed by Brenda Johnson from Canton OhioNovember 29, 2025

Great experience Candice was awesome of course she explained everything to me about my jeep and the repairs. Thankyou for your dedication and your kindness.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Progressive Chrysler Jeep Dodge RAM

Progressive Auto Group is a 4th generation family owned dealership that has been part of the community for over 75 years.

Located in Massillon OH we treat the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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