Tom Ahl Family of Dealerships in Lima including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

617 King Ave
Lima, OH 45805

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Tom Ahl Family of Dealerships

Overall Rating:

3.5 (out of 5)

67% recommend this dealer

6 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

ENGINE FAILURE 60,000 miles

Reviewed by Kory Zenz from Lima, OhioSeptember 28, 2022

NO DESIRE TO HELP OUT A RETURNING CUSTOMER.......ENGINE FAILURE On 9/20/22 my 2017 Hyudai Sonata Limited randomly shut down and had engine failure. I took to a local mechanic and he confirmed it was engine failure. I contacted Hyundai and they confirmed what I read from the Hyundia website that this was covered and the inspection should take less than 1 hr. I took my car on 9/20 and it's now 8, going on 9 days later and still no reply or update. I called, left voicemails, emailed, and nobody has the courtesy to help someone who no longer has a vehicle. This warranty recall also states a loaner car will be provided yet Tom Ahl says not until car is getting worked on. So this is my fault that my engine failed? No, but they act like they are not liable at all nor do they want to help a returning customer in a pinch. This is a sad example of how to treat repeat customers. If this was something I did to cause the issue then I would understand. THIS IS A RECALL OF AN ENGINE FAILING/CAUSING FIRES. This should have been looked at and a loaner vehicle provided. PERIOD.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Would not recommend

Reviewed by L Tubb from Lima ohioSeptember 11, 2022

Brought my vehicle to get fixed after somebody hit my car. Drove to get pictures taken by "zach". I heard nothing for over a week. Called them and they said that zach never even submitted the pictures to the insurance , or wrote up an estimate. They "forgot". Lol There was confusion on picking up my car because they didn't recieve payment yet, and the girl "Izzy" who answers the phone in the body shop needs major Public Relation skills, she's immature and unprofessional. Giggling and laughing in the back ground at my questions.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Our General Manager is handling this situation. Thank you for bringing it to our attention!

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 3

Maximum rating = 5

5.0 (out of 5)

Fast and Easy

Reviewed by Curtis from Lima, OhioAugust 12, 2022

Bought a Ford Taurus from them. So far everything has been good. The process of buying it was fast and easy. The price was a little more than I wanted to spend but that’s just what the used car market is nowadays.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We hope you enjoy your Taurus! Thank you for your feedback about your experience, Curtis!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Tom Ahl Family of Dealerships

Here at Tom Ahl we have been in business since 1962. We are proud to say that we are celebrating 57 years of business! Tom Ahl has Chrysler Dodge Buick GMC Jeep Ram Fiat & Hyundai franchises in Lima Ohio. We also have a store that specializes in vehicles all under $10K.

At Tom Ahl's we are passionate about providing a better vehicle for less! Our mission statement says what we are all about - "The friendship of our customers is our #1 goal!" We'd sure love to earn your business & become friends in the process.

With over 900 vehicles in stock we have a wide variety of vehicles for you to choose from.

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