Bob-Boyd Auto Family

I worked with Erica Snyder initially, then Barb Whittington as the sales manager. I was given a clear $35,000 trade-in offer through text messages. When the actual deal paperwork was sent, the trade value had been dropped to $34,000 without any explanation. Even worse, I offered a structured deal $25K for the sale and $30K for the trade which would have saved me tax money and still netted the dealership the exact same bottom line. Barb rejected the structure and tried to claim I was asking for $8K–$9K off, which was absolutely false. When I pointed out the inconsistency and showed proof (check my google review for screen shots of all of this), I was told “this is the deal” and sent on my way. The whole experience felt dishonest, and their final numbers didn’t match what was originally agreed to. I gave them every opportunity to fix this they chose not to. I’ve since taken my business elsewhere. Would not recommend.

Good service given for my oil change and the check up before a big trip

We drove about 100 mile to buy this jeep, they beat the local dealer by several thousand dollars. The sales manager was great to work with and the salesman that did the delivery was fantastic. Sales person went over all the options on our new Gladiator he even programmed both our phones. I feel he spent plenty of time with us and was not rushed at all. Salesman also had the jeep filled with gas and our old license plate on the new jeep while we signed all the paperwork. The wife and I both highly recommend this dealership for anyone ready to purchase smoothest transaction I’ve ever had buying a vehicle.