Evans Arena Chrysler Dodge Jeep Ram

I want to thank Kimberly for her assistance the other day. Anyone looking for a vehicle needs to get with her for great service. Thanks Again!! Ron L.

By far the worst dealership I’ve ever dealt with. Took my truck in to get the back window fixed under warranty. The truck had 34,000 miles so it was under the 36,000 miles for the warranty. They took pictures of the back window damage and said they were sending it to Chrysler for the warranty. A month goes by and I hear nothing from the dealer so I call to check on the process. They proceed to tell me that they are waiting on Chrysler to approve it. OK cool no problem, another month goes by and still nothing from the dealer. I call back and ask again and get the same answer. So I call Chrysler direct and ask them the status of the warranty claim. They tell me that nothing has ever been filed with them. I call the dealer back and tell them and they say well it just must not have gone through for some reason. They told me to come back so they can take more pictures and resend it. OK whatever so I did. A month goes by and still nothing so I call Chrysler again to see if anything was ever sent to them and they say there is nothing ever sent to them about a warranty claim on my truck. Chrysler says that they will contact the dealer to see what is going on. They call me back and say that the dealer told them that I never took my truck to them about a warranty claim. xxx I’ve been waiting 4 months to get this window fixed and the whole time the dealer never even attempted to fix it and lied straight to my face the whole time about even sending the paperwork in to even get fixed. So now after driving the truck for 5 months waiting for the dealership to give me some kind of response the truck is over the warranty limit. Now I can’t even take it to another dealer to get fixed and I’m basically screwed over by this dealer. This is by far the worst dealership I have ever come across in my entire life. I would highly recommend everybody to never do business with them. HORRIBLE

This dealership had a new 2021 Jeep Wrangler I wanted to purchase. The advertised price was $37,986 but since I did not qualify for first responder($500) or military discount ($500) the price I was given was $38,986 which I was fine with. They put together the paperwork, only for me to find out they had tacked on another $1,781 for accessories which they had never previously mentioned to me. This vehicle was stock from the factory, no lift or large tire “accessories.” Not only did they pull this stunt, but they told me my trade in value would be closely aligned with their online trade in value which was figured on their website. They then had the audacity to offer me $5k less for my car (my car is in great condition, no dents or scratches and less than 50k miles). This dealership is an absolute disgrace to the Jeep name. If I could have given this review zero stars I would have. Don’t waste your time. There are much better dealerships out there who actually care about their customers.