Dodge, Jeep and Chrysler
New Car Dealership in Lillington, NC
Overall Rating
4.8/5
Read dealer reviews
At the Hiester Automotive Group, our core focus is to love and inspire our employees to create relationships that last forever....
We constantly meet and review the day to day experiences that our customers have. It is our belief that by seeing the buying and service transaction through our customers eyes, we can improve the overall ownership experience. ASK US TO BRING YOU THIS VEHICLE !!!
Our certified mechanics know how to keep your new Dodge, Jeep or Chrysler fine tuned and safe. So if you are in Lillington or the surrounding area, check out John Hiester Chrysler-Dodge-Jeep-RAM!
John Hiester Chrysler-Dodge-Jeep-RAM Reviews
Overall Rating
4.8/5
316 out of 328 people recommended this dealer
Overall Facilities:
3.6/5
Horrible Communication
Reviewed by Jacob Forenski
in Spring lake, Nc
December 10, 2020
Absolutely horrid communication, got told multiple incorrect service intervals, then told they couldn't service an 8 speed Ram transmission, and then told 2 different prices for my requested service ($250 initially when making the appt then $500 after turning over the keys) and then the service advisor Nathan told me it would cost an extra $60 after they waisted 30mins trying to determine if they could service my vehicle. I feel as if this dealership practices very bad business practices and is out to take advantage of their customers. My wife and kids were given a different story than I was after I spoke educated to the process. I would not recommend anyone take their vehicle here just due to the lack of knowledge from the service advisor I got, how are their mechanics? That is a question I would like to know. I did get a good conversation with the service manager who was very respectful and knowledgeable, however the poor communication flow, lack of knowledge and poor practices displayed by the service advisor has me hesitant to trust this location with my family's safety and in concern with yours I would bypass this John Heister Service center for a different location.
Warranty extension
Reviewed by Adrian thenstead
in Spring lake
September 23, 2020
On Monday a service member called me about extending my warranty on my car I just purchased in April. This service member was literally bullying me to buy this warranty when I repeatedly told him I do not want it. Being a professional person for a business you are working for, his professionalism was not present. When I said I do not want it, he even went on to say if I am having financial difficulties. I got so upset I hanged up the phone and he just kept on calling back
Best price and service around!
Reviewed by Russell C.
in Dunn, NC
July 05, 2018
My family has shopped with John Hiester since 2005. His Ram dealership in Lillington, NC was a great addition. Cindy and the team were great to work with back in 2016.
