2223 N Marine Blvd
Jacksonville, NC 28546
Sales: 910-459-4811
Used Cars: 910-459-4811
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 1:00pm |
See all dealerships near Jacksonville, NC that carry Dodge, Jeep, Chrysler, RAM
Showing the most recent reviews from Cars.com and DealerRater.
I am not pleased with this service department!
I am not pleased with this service department! They uplugged my sensor and never plugged it back in, took my engine cover and never put it back, and then told the other company that was towing my car to press a button to find out which car is mine! What kind of service is this!
Dealer Response
We sincerely apologize for your recent experience with our service department. Providing exceptional service is our top priority, and it’s clear we fell short in this instance. After reviewing the situation, we agree that we dropped the ball. The oversight with the sensor and the engine cover was unacceptable, and we truly regret the inconvenience it caused. We did send someone out to put the engine cover back on, but that step alone doesn’t make up for the frustration you experienced. Additionally, asking you to locate your vehicle on your own is not part of our process, and we will be addressing this with our team to ensure it doesn’t happen again. We want to make this right. Please reach out to our Service Manager, Darrin Howard, at your earliest convenience so we can work towards a resolution that is satisfactory for all parties. You can contact him directly at (910)347-3777. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Maximum rating = 5
Dealership Plays Games, False Pricing
Contacted this dealership about a truck that was listed online at a certain price, well below other dealers. Called and told them I wanted the truck, asked about the price which they confirmed it at the online price. When I got the paperwork they tacked on $5,000 to what they told me, this is pre-tax, title, etc. They added $5,000 just to the vehicle price. Asked them what that is all about. They "made a mistake" and sent me new paperwork still at $3,000 over the original price. I asked him what was going on with the BS price, to which he explained that there were already 3 other people calling on the truck (typical) and they have to list prices that low to get foot traffic so people call. Side note: The first salesman I talked to here told me I was the first one to call on the truck....if that gives you a better explanation of this dealership.
Dealer Response
Thank you for taking the time to provide us your feedback! We would first like to apologize for your negative experience. Rest assured that isn't how we do business. Our online prices should be the same as in the dealership. (unless technical difficulties caused a delay in website updates. All of our prices are set to market based upon an unbiased third party.. All of our New vehicles prices reflect the rebates that everyone could qualify for unless they weren't able to due to different reasons, such as credit issues. We would really like to discuss this with you more in length. If you would give one of our sales managers a call at (910)347-3777 it would be greatly appreciated. We look forward to discussing this with you and resolving this issue in a timely manner.
Maximum rating = 5
Great job 👍
Katherine and Betty were awesome. Drove 4hrs to pick up my new Jeep. They had me back on the road in no time. I will make the drive again! Thanks for the great car buying experience!!!!
Dealer Response
We're so glad to hear Katherine and Betty could help you out! We hope you enjoy your new Jeep!
Maximum rating = 5
"While Perfection in Service and Sales May Not Always be Possible Perfection in Integrity Honesty and Care is Always Our Goal."
About Our Jacksonville NC New & Used Car Dealership - National Dodge Chrysler Jeep Ram
Our team at National Dodge Chrysler Jeep Ram would like to thank you for visiting our website!
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Located in Jacksonville North Carolina the staff at National Dodge Chrysler Jeep Ram will help you find the Dodge Chrysler Jeep or Ram vehicle you want in the Wilmington New Bern and Camp Lejeune area.
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