Bob Johnson Chrysler Dodge Jeep RAM in Watertown including address, phone, dealer reviews, directions, a map, inventory and more

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18476 US-11
Watertown, NY 13601

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Sales: 315-965-0970

Used Cars: 315-965-0973

Hours Toggle

Sales Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 5:00pm

Reviews of Bob Johnson Chrysler Dodge Jeep RAM

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

1 (out of 5)

0 out of 4 people said they would recommend this dealer

1 (out of 5)

Needed a new bulb in a headlight

Reviewed by PNH in Mesa, ArizonaApril 27, 2021

We stopped in to Bob Johnson's on Washington street (thinking it was still FXCaprara) and made an appointment to have a burned out bulb in a headlight replaced on our 2017 Pleasureway camper van that is on a Ram Promaster chassis. The van was completely serviced in Arizona earlier this month before traveling to Watertown. We arrived for the scheduled appointment to be told that the appointment was for the following week and for a vehicle we don't even own. We wouldn't make an appointment for a vehicle we don't own. We rescheduled and kept this second appointment today April, 26, 2021. We were told that the headlight bulb wouldn't be replaced without first having a $99.95 "diagnostic" done. Information not given to us at either prior customer service encounter. We neither requested or needed a "diagnostic" for a burned out bulb. The " diagnostic" was not optional. The rational for having to have a "diagnostic" done for a burned our bulb was not offered. When we asked for our key back it was simply handed over as though the request was common place. Expecting anyone to simply agree to a $100 "procedure" for no reason and no explanation other than that the bulb won't be replaced without is shameful. Yes we did business with RX Caprara in the past No we will not go back to Bob Johnson's now or ever.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

No return call or text

Reviewed by NP in Mahwah, NJFebruary 22, 2021

Contacted dealer about used car. I live hours away and when I asked for more information about the car, they stopped communicating. Perhaps the other poor reviews are accurate as they don't seem interested in selling used cars.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Would not recommend Bob Johnson to anyone

Reviewed by DJ in Watertown, NYFebruary 15, 2021

I WOULD NOT recommend shopping for a vehicle here at all. I came in to see a vehicle I was interested in and I was barely acknowledged for about 45 min. Finally they told me the car wasn’t ready because they didn’t have the title for it. They said the title would come in 2-3 days and they would call me. 3 days went by and I haven’t heard from them so I called the guy working with me and he ghosted me, couldn’t get in contact, everyone else who worked there was clueless. I wasted two weeks dealing with them. Don’t waste your time like I did going to bob Johnson . I then went to Davidson and purchased a car in 1 day.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

About Bob Johnson Chrysler Dodge Jeep RAM

We here at F.X. Caprara Chrysler Jeep Dodge Ram have made it our mission to provide a first class car-shopping experience to our valued customers throughout Watertown, Pickney, East Rodman, and Alverson NY. With our vast selection of new and used cars, you'll have the chance to browse our current inventory in a comfortable, stress-free shopping environment. Visit us to take a test drive, learn more about financing or service your car and we can assure that you'll always be well taken care of!

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