Island Auto Group

Deceptive liars drove 2 hours to buy a truck only to see it be driven away and sold out from under me 40 dollars in tolls for zip.Zero communication between their dealership.Apologies don't pay the tolls.

Stay away from these liars!!! Deception is real here!!! Pulled me out of my lease early! Told me my first month was paid for!!! Literally told me my first bill was in September!!! An hour away to get xxxxx!! It was only one payment!!! Low life

Brought vehicle in for an engine light (vehicle not charging) as well as a vibration and noise when driving... Was told immediately by Service Advisor Anthony that it was a major issue and they would have car for at least a week. This was before they even looked at the vehicle.... They have no loaner cars so he suggested renting a car and that I would be reimbursed. So I did what I was told... During the week I left 3 messages for Anthony regarding a status update on my vehicle and to just find out what was wrong... They were never returned. On day (7), still no word from dealership, I call to see what's going on because I had to return the rental car that day. That's when I am told the vehicle was ready for pick up. (No one even called me to let me know this, I had to call) I bring rental back then get dropped off at the dealership where again I talk to Anthony. He tells me that the car just needed a computer update... Seven days for a computer update?? I then gave him the bill from the rental company which I was under the impression when we spoke, he said that Jeep would take care of it so I assumed they would do that for their customer. He proceeds to tell me I have to call to get reimbursed for the rental and gives me a phone number to call. I already knew this was going to be an issue... On way home I realized that noise and vibration in peddle was still there and it obviously wasn't even addressed. Anthony gave me no paperwork stating what was actually done to the vehicle. I have been back and forth on the phone and via E-mail with Jeep Customer care where I have been getting the absolute run around, talking to over 20 different people, not one who speaks good English... of course. It's been a month now and I have got not one dime back from my 430.00 rental bill which the dealership told me would be taken care of. I call the dealership back again, where Anthony after telling him the issues I was having, just tells me to call the number he gave me back again and ask to speak to a Manager... so that "I can put this to bed"... Seriously??? I do call the number back, talk to an additional 3 different people to which the 3rd one tells me that I can't speak to a manager.... This is where I still stand... This was the 3rd leased vehicle in a row I have bought from this dealership... and it is absolutely. the LAST!!!! When I bought vehicle, my salesman Fabian was very nice so this review does not reflect on him... The Service Department is a joke. And good luck with Jeep Customer Care, that is an entirely different fraud... It takes a lot for me to get this upset, but I don't want anyone else to have to deal with this nonsense...