Vision Chrysler Dodge Jeep Ram of Penfield in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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920 Panorama Trail S
Rochester, NY 14625

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Sales: 585-200-5993

Used Cars: 585-673-7207

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Vision Chrysler Dodge Jeep Ram of Penfield

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

67 out of 74 people said they would recommend this dealer

1 (out of 5)

Worst service department ever!!!!

Reviewed by Robert Griffith in Macedon NYMarch 06, 2021

Don’t use this dealership they are the worst! Made a appointment with them for a inspection,oil change and bad manifold and new I probably need tires to they said no problem bring it in early 7:30am and we will have it done by the end of the day. I told them that I would bring it in the night before so that they could get right to it as they had a lot to do. Now at 12:37pm I called to check on my truck as I hadn’t heard from them yet and normally they would call and make sure that I was good with the charges. They told me that they were just getting ready to start on it and that I would hear back from them shortly I asked them if they would have enough time to get the work done today and they said not a problem. At 4:10pm I had not heard from them and called them again. They told me that I need to tires and brakes for the inspection and I would have to make a new appointment for the work and the manifold would take 16 hours to do. So my truck sat there for a day and only got a oil change. Now I can’t believe that they couldn’t have done tires and inspection in that time so now I have to give up my truck for a few days as soon as they can get me back in in a week or so. This is the worst service department I have ever experienced and this is not the first time that they have done this to me last time the owner apologized and said that it was a once in a life time mistake but here I am again.they have no communication with the customers and lied about everything to me.I asked to speak to someone in charge and they blew me off I gave them a second chance and this is how I was treated. I have a fleet of trucks from different manufacturers but will never do business with them again.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Excellent experience at Vision with James Collazo!

Reviewed by James Collazo in Rochester, NYNovember 09, 2019

Great customer service at Vision Jeep with James Collazo. Extremely helpful throughout the entire purchasing process. Attentive and insightful. Pleasant and friendly. Would purchase with him again!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

I've loved all of my Jeeps!

Reviewed by Lindsay in Penfield, NYOctober 29, 2016

Located the exact Jeep I was looking for quickly and I was in the driver's seat within days. Friendly staff. Newly renovated facilities and great service department (based on experiences with previous Jeep)

Customer Service 5

Buying Process 4

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Vision Chrysler Dodge Jeep Ram of Penfield

Vision Chrysler Dodge Jeep Penfield in Penfield, NY, also serving Rochester, NY and Henrietta, NY is proud to be an automotive leader in our area. Since opening our doors, Vision Chrysler Dodge Jeep Penfield has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new Chrysler, Dodge, Jeep, RAM or used car or truck, we will provide assistance to help you find financing options that fit your needs!

Ready to buy? Get a price quote before visiting the dealership.

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