340 Route 104 East
Oswego, NY 13126

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Sales: 315-343-8948

Used Cars: 315-343-8948

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 12:30pm

Reviews of Burritt Motors

Overall Rating:

3.4 (out of 5)

88% recommend this dealer

482 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

STAY AWAY FROM THIS DEALER Will never purchase a vehicle

Reviewed by Dooley from Watertown NYDecember 28, 2025

STAY AWAY FROM THIS DEALER Will never purchase a vehicle from them again! Buyer beware

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, I would like to get some more details about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (315) 343-6194 so we can assist you further.

Overall Facilities N/A

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Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I took my car in for overheating.

Reviewed by Bobbie Hackett from Mexico, nyDecember 24, 2025

I took my car in for overheating. They did a diagnostic test told me nothing showed up. They drove car and see it overheat. They put car up and seen holes in exhaust. Told me exhaust was plugged and to fix was $1350. I didn?t have the money for that. I had a friend replace flex pipe back. Still over heated. We then replaced what we originally thought was wrong. Replaced thermostat and sensor. No longer over heats. So we were charged $160 for a diagnostic test and what they wanted to replace wasn?t the problem. Not a happy customer

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Bobbie, we are disappointed to learn of your experience here at Rich Burritt Motors, LLC, but will take this opportunity to improve. Please contact our manager at (315) 343-6194 so we can make your experience a positive one.

Overall Facilities N/A

Customer Service N/A

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Maximum rating = 5

1.0 (out of 5)

DO NOT TRUST THEM.

Reviewed by Jmselby November 11, 2025

DO NOT TRUST THEM. They are inept, especially Bob. Bob was asked specifically about a tow rating for a truck we were interested in buying. Considering we were driving from several hours away, this was important information for us to know ahead of time. As a DEALER of Ram trucks, he has access to information about the truck that we do not have, and instead of doing his due diligence, he looked up the answer on GOOGLE and gave us wrong information. How on Earth does a sales rep who has been doing this for years not know about gear ratios? We drove all the way there, purchased the truck, and then get home and find the original sticker and find out it did not have the tow package. Needless to say, I recommend you do NOT use this dealer. And if you do...stay away from Bob!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

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Quality of Repair N/A

Friendliness N/A

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Maximum rating = 5

About Burritt Motors

“Together, we promise to provide trustworthy products and services at a great value to every guest we serve, every time, for life.” That is our mission statement, and we take it to heart! Established in 1955, Burritt Motors Chevrolet is a 4th generation family car dealership in Oswego, NY that has been serving the greater Syracuse area and Chevrolet owners for 64 years and counting. When you choose our Syracuse, NY-area Chevy dealer, you can count on top-tier customer service. But our guests are not merely customers but are part of our family. Whether you're looking for a new Chevy vehicle or are in need of service, you can count on us. There are many Chevy dealers in upstate NY, but we hope you choose us!

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