3599 Southwestern Blvd
Orchard Park, NY 14127

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of West Herr Jeep

Overall Rating:

4.9 (out of 5)

93% recommend this dealer

408 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great experience with the service department .

Reviewed by Jo from Cheektowaga, NY December 08, 2025

Great experience with the service department . Michael Rice was able to fix the problem with my Jeep in a timely manner.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Very professional.

Reviewed by IpderwinNovember 28, 2025

Very professional. Very informative. My finance guy and salesman Larry Seivert were great to work with. I highly recommend West Herr

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I just wanted to stop by to give a quick Kudos to Nick

Reviewed by KevinNovember 22, 2025

I just wanted to stop by to give a quick Kudos to Nick and Peter in the parts department. Called in to get a Grill for my Ram 1500 and from the start the whole interaction was great with the team. They held the part for me, I drove 5 hours to pick up and it was well worth it just from the whole experience from the team. Peter even insisted on helping me carry it to the car (the part was very light). It was well worth the drive to collect this part. Thank you Peter for the great experience at this dealership. I hope your team sees this and recognizes your great customer service skills. I can tell you enjoy you job!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Jeep

Our Vision Statement:

West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.

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