Zappone Chrysler Jeep Dodge Ram in Clifton Park including address, phone, dealer reviews, directions, a map, inventory and more

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1780 Route 9
Clifton Park, NY 12065

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Sales Department

Sun Closed
Mon 9:00am – 5:00pm
Tue 9:00am – 5:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 5:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Zappone Chrysler Jeep Dodge Ram

Overall Rating:

4.6 (out of 5)

93% recommend this dealer

95 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible experience

Reviewed by Lauren from Clifton Park, NYFebruary 13, 2022

Bait and switch tactic at the end of the month. We discussed specs and upgrades, when I showed up it was the wrong car. They told me it was that or nothing. They didn’t apply my discount, deposit and had the audacity to sell me into a coverage plan and charge me for a different upgrade WE NEVER DISCUSSED and I DIDNT WANT. At 9 months pregnant, they put me in a terrible position. I’ll never buy from this dealership again or buy a Jeep again. Typical car salesman ruined it by not listening to the customer needs.more concerned with getting their end of month commission. A few days later I drove by and sure enough, the car we agreed on was SITTING OUT FRONT.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Exceptional service dept

Reviewed by Dave D from Rexford, NYMarch 30, 2021

I can’t say enough about a service dept that goes to bat for their customers. I had a bad ecodiesel just out of warranty and Zappone stood up for me and got FCA to cover the cost. Gerald is as good as it gets. I wouldn't go to any other dealer for a Ram, Jeep, Chrysler or Dodge vehicle.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Really Bad Customer Service at Zappone!

Reviewed by Bruce Curtis from Malta, NYJanuary 13, 2021

WARNING! WARNING! WARNING! I employ you to stay away from this business! Being self-employed myself, I would never write a bad review or talk ill of a business unless I had due cause. DO NOT PURCHASE OR LEASE A VEHICLE FROM ZAPPONE CHRYSLER JEEP DODGE RAM DEALERSHIP IN CLIFTON PARK, LIKE EVER! Zappone has to be the worst dealership that I have ever had the displeasure of doing business with. Here are the FACTS: I had a 1:00pm appointment made for 1/8/21 because my check engine light came on and when this happens you can't remotely start your car, which totally sucks this time of year. So usually with a check engine light your mechanic would hook it up to a computer and codes would come spilling out the problems in minutes. Like a dummy and very patient person, I sat in Zappone's waiting room for over an hour and a half with no word on what they found. I waited 10 more minutes and then went back to the service desk to speak to the service agent who checked me in. At first she looked at me like she had no idea who I was, I asked her in my authoritive voice, "What is going on with my truck? I have been waiting for over an hour and a half with no word!" She looks at me and says, "I don't know." So instead of dealing with her incomitance, I went in to find a manager to voice my disappointments. There I find only a Financial Manager who refuses to connect me with the owner. I explain to him what has happened and he goes to look into it. About 5 minutes later the service girl agent comes in to the waiting room and says to me that my truck will be out in 5 minutes. WAIT, WHAT! Using an authoritive voice I said "Wait a minute, that's not how this works, you have such bad customer service here and the lack of communication is ridiculous!" "Why was I not told what the problems were before you supposedly fixed them? "Why was I not updated on what was going on? Why were you letting me sit out here without saying anything?" "You have no accountability, this place is awful and has absolutely no customer service!" She leaves me saying that my truck will be out in five minutes. (Get ready for the good part!) I'm sitting in a chair mind you, and I hear a door slam open with a man vigorously walking towards me shouting, "How dare you speak to my employee like that!" Now this man who is over 6' tall and being overly aggressive gets into my face and starts screaming at me. Truth be told, I immediately stood up and yelled back at him, "This is how you address your companies incomitance? " Long story, short... words were exchanged loudly and then I found myself surrounded by 5 service men, all of them yelling at me to get the xxxx out, getting in my face and being very aggressive. At this point, five guys are surrounding me yelling at me with insults and threatening bodily harm! That's right, bodily harm! One guys rips off his mask gets inches from my face and threatens to beat the xxxx out of me with his little backup buddy! At this point, I am walking out backwards because I did not trust turning my back on these idiots! (Please note at no time did I remove my mask or threaten bodily harm to anyone.) They told me that I was fat, they used profanity and made fun of my license plate! 😂 As I backed out of the building the guys followed me to the parking lot, again my Truck was not there and not ready. The guy with the no mask is still harassing me. I can only assume that the lady service agent was either a wife or dating one of these gentleman from the behavior that I was witnessing. Then I got into my truck and left in shock of what just happened.They are no good... stay away!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Zappone Chrysler Jeep Dodge Ram

An "Experience" first dealership committed to an enjoyable shopping experience. We know we aren't going to sell everyone a car - but we know each guest is going to be treated to a pleasant visit to Zappone.

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