Dodge, Jeep and Chrysler
New Car Dealership in Albany, NY
Overall Rating
4.5/5
Read dealer reviews
THANK YOU CAPITAL REGION FOR MAKING ARMORY THE #1 VOLUME CHRYSLER, DODGE, JEEP, RAM, FIAT AND CERTIFIED PRE-OWNED DEALER FOR SIX CONSECUTIVE YEARS!!! *BASED ON 2018, 2017, 2016, 2015, 2014 AND 2013 RETAIL SALES
Need service for your new Dodge or Jeep?
Armory Chrysler Dodge Jeep Ram FIAT's Dodge-trained mechanics can help.
Armory Chrysler Dodge Jeep Ram FIAT Reviews
Overall Rating
4.5/5
97 out of 113 people recommended this dealer
Terrible Experience
Reviewed by Rudmila
in Albany, NY
July 29, 2019
My wife went for fixing break issues on 7/25/19 for Dodge Grand Caravan 2011. The service personnel charged around 1.2k for rear brake pads, rotors, calipers etc and a break flush. They called on 7/27/19 right when they are closing that they fixed everything. After my wife took the delivery of the car and came home, she found out that some fluids are leaking. I later discovered that power steering fluid reservoir is empty. I refilled the power steering fluid. But the moment I started the car and turned the wheel, all the fluid gushed out. It was pretty obvious that they somehow damaged the line during break flush or forgot to close some valves or something like that; since it was not just a leak, but a stream of fluid whenever I poured fluid onto it. Since the store was already closed and it was weekend, we called following monday (7/29/19). The service specialist Ms Danielle sounded very unsympathetic and vehemently refused that they have done anything wrong. She kept saying they did not touch anything related to that part. She could have asked the mechanic responsible about the repair job. People might make mistake and usually honest people takes responsibility of their mistakes. But she made no attempt of verifying our complain. My wife tried to call the manager, but he simply referred back to her. This tells me they all are insensitive to customer agonies and does not care much about customer service.
My wife was unwilling to risk farther damage driving without the fluid. Their solution was to tow the car by our own expense, and they will check. Of course, if the fault is theirs, they will not charge anything. But we doubt they will ever acknowledge their fault.
Anyways, long story short, they are only their for making money on your expense. We will take all our future business elsewhere.
Not good used cars!
Reviewed by Dan
in Cobleskill N.Y.
July 25, 2019
Please do not buy used vehicles here! They might sell good new cars but not good used cars. On June 14, 2019 we bought a used 2012 Chevy traverse. We saw it on their website and it looked like a clean vehicle and had a nice Carfax. What we didn’t realize was all they did was shined it up a little and flip it to us. I don’t see how they could have done any kind of operational inspections on this vehicle. They granted us no warrantee which should’ve been a red flag to me. However I have not purchased a vehicle from a dealer in 15 years. I trusted their reviews and supposed good reputation of thoroughly inspecting their vehicles before resale. Within the first week we noticed a weird shake sporadically when the car would shift. We had two shops check it out but weren’t sure exactly what it was. We tried cleaning the injectors and intake. When I did that I noticed they never bothered to even check or replace the air filter which was completely filthy. Soon after we were stranded needing a rebuilt transmission on our family vacation to the tune of $2700. We called them to express our concerns of other issues that we found as well. We spoke with Chuck a sales manager who seemed concerned and promised to get us answers and try to help us out. It’s been over two weeks now and he has not called back. In my opinion we paid an extra $4000 for this vehicle only to have them spray armorall on it. We regret this decision and really wished we had just purchased out-right from someone’s front lawn for a lot less money. Don’t be fooled this dealer wants to make the maximum amount of profit with the least amount of work. They have placed this above their reputation and care for their customers. Here we sit and wait and obviously they refuse to do anything. I will not recommend them by any means Not for sale not for service. They pour thousands of dollars boasting in their state of the art showroom, those dollars come from ripping people off. We’ve also had some less major problems but still very annoying. Such as loss of complete audio in the vehicle no sound at all from the radio or blinkers or seatbelt light. Also the antifreeze was low the tires were out of balance and it needed an alignment. Thank you so much armory garage for pencil whipping the paperwork on this one. Not impressed. I’ll be glad to update this review more positively if they decide to pay for the cost of the transmission or offset the purchase of the vehicle due to all of the issues we’ve had in less than a month of owning it.
Friendly and Professional Experience
Reviewed by Phil D
in Albany, New York
May 18, 2015
My experience with Chris Campbell was the perfect mix of professionalism with a personal and friendly touch. Chris was willing to spend the time that I needed to feel comfortable making the big decision to buy a new Jeep. Even when I required time to reflect on the vehicle or the price point that we had negotiated, Chris added the right combination of guidance, time, and understanding. At no point did I feel pressured or uncomfortable with my experience at Armory. I would strongly recommend a visit to Armory, as well as Chris Campbell to anyone that I talk to about their search for the perfect vehicle.
