Armory Chrysler Dodge Jeep Ram FIAT in Albany including address, phone, dealer reviews, directions, a map, inventory and more

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960 Central Ave
Albany, NY 12205

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Sales: 518-641-1221

Used Cars: 518-641-1575

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:30pm

Reviews of Armory Chrysler Dodge Jeep Ram FIAT

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

787 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I have a 2021 Jeep Wrangler and noticed a leak on the

Reviewed by jgdimuraJune 24, 2022

I have a 2021 Jeep Wrangler and noticed a leak on the floor which I thought was from the oil filer. I called the service department at Armory and spoke to Nick Miller the Assistant Service Manager and he said to bring it right over which I did. It turned out to be a leaking shock and he said he'd have to order one for me but the vehicle would be safe for me to drive until it came in. He checked on me every few days while the part was on order to make sure everything was fine with the safety of the vehicle. In a few days the part came in and Nick immediately called me and told me to bring it over. He set me up with a loaner vehicle and they took care of the job before the end of the day. You couldn't ask for better service and the Jeep was spotless when I picked it up. It's great to have a service department and people in it that back up their products.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We here at Armory Chrysler Dodge Jeep Ram Fiat of Albany are overjoyed to read our Service Team provided a great dealership experience. Thank you for trusting us with your vehicle. We will be here to assist you with any future needs, don't hesitate to reach out to us if needed.

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I most recently purchased a RAM truck from Jerome Rucker

Reviewed by larrybradtMay 29, 2022

I most recently purchased a RAM truck from Jerome Rucker and this is the fourth vehicle I have purchased from him at Armory dealership. Jerome is a great guy to work with and never had a problem with Armory. Larry Bradt

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Larry, we appreciate your continued loyalty and look forward to your next visit!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Mixed experience trying to find a used truck.

Reviewed by JordanApril 18, 2022

Mixed experience trying to find a used truck. Let me first say that my salesman Jerome was outstanding. Jerome was very helpful and transparent, Helpful in giving me the facts and not pressuring me into a sale, especially since I had driven two hours to see the vehicle. I would highly recommend dealing with Jerome. Where my experience took a turn was my interaction with the assistant sales manager. After finding body defects and broken parts not previously disclosed, he came out to discuss them with me. (Body damage, broken headlight). He never introduced himself, shook my hand, ir said hello, rather took a confrontational tone immediately that there was no way the broken headlight ($500) could be replaced, and that me asking for it was ridiculous, even when it meant I did the deal right there. His tone and approach was rather rude during the entire interaction, and then he just walked away. I do understand with used cars that’s how it is, it was the way it was went about.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hi Jordan, thank you for sharing your feedback. I appreciate your kind words about working with Jerome. I regret to learn about the level of customer service you received from the other team member you interacted with. I apologize for this and hope you will contact me so we can discuss this further. Thank you. Albie Russo General Sales Manager 518-641-7722

Overall Experience 3

Customer Service 3

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Armory Chrysler Dodge Jeep Ram FIAT

THANK YOU CAPITAL REGION FOR MAKING ARMORY THE #1 VOLUME CHRYSLER DODGE JEEP RAM FIAT AND CERTIFIED PRE-OWNED DEALER FOR SEVEN CONSECUTIVE YEARS!!! *BASED ON 2019 2018 2017 2016 2015 2014 AND 2013 RETAIL SALES

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