315 Route 23
Sussex, NJ 07461

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Franklin Sussex Auto Mall

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Service is a cash cow over $1000 to fix a tire pressure

Reviewed by Ssgoytil from Newton,njMarch 22, 2025

Service is a cash cow over $1000 to fix a tire pressure light within 2 physical hours I waited for it. Visit one 25min diagnostic, I put in the part that was ordered, Visit two a power wire and check the system.Overpriced and sloppy work for the price too. A reminder to seek other options for service needs.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

steer clear of service department

Reviewed by jeepguy from BranchvilleAugust 29, 2022

These people want to rake you over the coals. High pricing, over recommend repairs/maintenance, force services not recommended by the manufacture. Replace parts not needed and are willing to lie in order to charge you more. I saw multiple times where people were being ripped off. It's a standard practice at FS automall.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Scammers

Reviewed by Nicholas katsock from Montague njJanuary 05, 2022

Dean was horrible i went there three months ago rip off bought a vehicle from them three years ago and 4 grand down on a 19 jeep for 800 a month ur insane didnt run proper channels never got a call back from owner or corporate went to a different dealer and they were more helpful and honest then franklin save ur money

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Franklin Sussex Auto Mall

I'm sure you'll find that Franklin Sussex Auto Mall is the only choice you need for your next new or used Chrysler Dodge Jeep vehicle in New Jersey New York or Pennsylvania! We have been elected the North East Dealer of the Year for the 6th straight year for very good reasons.

Please stop in and preview our Chrysler Dodge and Jeep products soon. Our sales team would be happy to show you what the Five Star Difference is all about!

Ready to buy? Get a price quote before visiting the dealership.

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