Chrysler Dodge Jeep Ram of Princeton

Traded in my 2021 f150 on Oct 25, 2025 for a used f250 they had on the lot. 11/26 I’m told the payoff is in processing and my trade in has been sold to a new customer. 12/10 I’m told the payoff would be paid on 12/11 and I would receive the receipt. 12/16 I’m told the controller isn’t responding to my salesman’s emails. 12/23 the loan is still not paid off by the dealership and they have stopped responding to my emails. I would avoid this dealership at all costs, as soon as you are out the door they have no sense of urgency. I’m not legally responsible for the payments on 2 vehicles. I am now starting the legal process of contacting New Jersey Motor Vehicle Commission, New Jersey Attorney Generals office, New Jersey division of Consumer affairs, and my attorney to get this matter settled. Do yourself a favor and avoid this dealership

The recent car buying experience at this dealership was truly outstanding. The sales process was smooth, efficient, and entirely stress-free from start to finish. The vehicle arrived in fantastic condition, perfectly matching its description and was meticulously prepared for delivery. The staff demonstrated professionalism, communicating clearly and answering every question thoroughly. Their attention to detail made the entire purchase easy and enjoyable.

Purchased a vehicle from this dealership and could not be more pleased. The sales team made the process easy, transparent, and enjoyable at every step. The car was in superb condition, clean, and exactly as promised. The dealership’s personnel, especially Marcus, were knowledgeable and attentive, ensuring all my questions were answered and the paperwork moved quickly. The entire experience was hassle-free, and the customer service was truly exceptional. Would happily recommend this location to others looking for a smooth, professional buying experience.