Dolan Dodge Ram FIAT

Service here is extremely poor. If your service manager is out of the office your vehicle gets no attention. It seems like it's all about the commission. Brought in truck with batteries under warranty was told we might get $15 per battery back. They never bothered to follow up with the warranty and we were told a woman from that department would get back to us. Which she until this day has never gotten back to us! I went to a different dealership who told me the batteries were covered 100% for 3 years and should have been replaced at no charge. When this was brought to the service mangers supervisor, the supervisor knew the batteries were covered at 100% hummm why didn't his employee 🤔 know this? Did his just want his commission?

This is by far the worst dealership I have dealt with I dealt with dolan Toyota and what a nightmare thought I would try dolan Dodge even worse went in for a Durango told them situation said ok told me they would call me later on approval said they got approved ok cool told them I could do 1000 with tradein I was upside down said they would call never fid I had to call dealership when I got a hold of him he said couldn't get it to 1100 I said ok thought about it and decided to do 1100 when I called back the person I dealt with I asked percentage and who was financing he said 18 percent and didn't know his response was I don't deal with financing xxx does do couldn't give an answer so I contacted finance and they told me 22 percent 1400 month and then 3000 down finance manager he know about it last the individual who I dealt couldn't even tell me the truth and lied to will never go back to dolan ever again they don't tell u the truth keep you hanging can't call you I would rather drive to Carson city personnel is much better and they listen and call you to keep u informed woukd never refer this dealership

I inquired about a specific truck and never heard a word about it. I finally got a generic email. Also never heard from the salesman I requested. I guess they don't read these requests???? Needless to say I probably would have purchased from the friend of our family but I never heard back. Their loss I guess.