Jim Marsh Chrysler Jeep

Dictatorship not Dealership! Horrible experience. I am a 68yrs this ordeal was exhausting and they made it hard to keep up with. I found the car on the internet, great price and with fee my within my budget. Sent a message to confirm availability and made an appointment for next day. I was to see Chris, internet sales, he passed me off to Mike. We took the car for a test drive, Mike was busy texting. Mike disappeared and returned to sell me a package that included catalytic converter theft and key loss for $4500. I said, No Way and this is covered under my current car policy and the car has 2 keys and the key loss is only for 1 year. Then he “TOLD” me, I “HAD” to buy the add on if I wanted the car. He said this is how the dealership recoups their losses. What the dealership looses or gains is not my concern. What about my losses? For all the money I’m spending covering everybody else’s losses? Not only can’t he say what I’m buying, there’s nothing he can say to make it seem a little bit worth it. I’ll bet not everybody who buys a car there, is told they have to buy this package. It’s only mandatory for whoever the dealer chooses. Nobody could feel good about buying an unexplainable add on package for a ridiculous amount of money. I was going to leave and of course that’s next to impossible. Mikes going back and fourth returning with this guy and that guy, is just another way of keeping you in state of confusion, I was so mixed up at this point, I forgot about getting answers on what that $4500 package included, along with any other questions I had. What was a great deal just keeps getting worse. Mike offered to drive me to the bank to get my down payment, he only did this because he knew if I left I wouldn’t be back. Next I was told my interest rate in 8.9%, and that’s the best they can/will do. Signing the paperwork he was trying to sell me the extended warranty, I told him since I hade to pay for a package I didn’t want or need, there was nothing left for a warranty, which HAD I BEEN GIVEN THE CHOICE, I would have preferred.the warranty, so another fiasco, shoving paper after paper, sign here, initial there, pulling it away before you can even see what’s on it, shoving another in front of you. They had my drivers license, knew my age and knew they had worn me out and I couldn’t keep up any longer and I still had a 2 1/2hr drive home. I looked at the paperwork the next morning, while Mike had no problem telling about any other increases, he failed to say anything about the price, the advertised price was $3744. Less than what I was charged. He knew i was shopping on the internet, since it was the guy from the internet that passed me over to him. With add ons and price I was charged, I paid almost 40K for a 2021 Kia Soul. I’m alone and didn’t have anyone to take with me. If your a senior citizen don’t go alone. I’m going to do all I can, writing letters to the Attorney General, these sails tactics have to change for seniors A person should at least be given a choice when it’s mandatory to buy an add-on, not just one that’s pre set by the dealership. The dealership choice will be a package that is more profitable for dealership. Seems there a lot of reviews with the same complaint and nothing has been done about it, That’s too bad. Ms Slowpoke

Aggressive price advertised to get you in the door, only to find out they add another $5K once you try to buy the car with a BS "I love my car" package. STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS!!!

I want to warn you about a situation i just recently had with Jim Marsh Chrysler Jeep.Took my vehicle in for service the same vehicle they sold me less than a year ago. When it came time to pick up the vehicle i was told that i need front pads and rotors and with labor and parts it came to a little more than $4K. The car is still under the 3/36 and i purchased their top of the line MOPAR warranty but none of issues are covered under either warranty.This was on 2/20/23 and i went and spoke to management and one again stated its not covered so the manager asked is the breaks making any noise or does the steering wheel or car shake and the answer to both was"NO" I was told by this manager that then you don't need brakes and he would speak to service but i have no idea what was discussed. I received a copy of the work needed and after i spoke cooperate they gave me the run around. I then text the service department and asked for a copy of the work needed and this was only a few days later. This second copy of the work needed was totally different. The only thing they stated need was the cabin filter and air filter. I won't throw anyone under the bus by name but i was told they were trying to upsell me. With that being said"whom do i believe or trust?" Save yourselves some pain and take your business to a different dealership because somebody is not being honest. Once they get your hard earned money they just move onto the next victim. For this situation one(1) star is too much...Stay away from this dealership because they will outright LIE to you