Jeep and Chrysler
New Car Dealership in Henderson, NV
Overall Rating
3.4/5
Read dealer reviews
When looking for the exciting, efficient, reliable, safe vehicles you expect and deserve, your first stop should be Chapman Chrysler Jeep located near Las Vegas, Nevada. We offer new and pre-owned Chrysler and Jeep vehicles at our facility located in the Valley Auto Mall, 930 Auto Show Drive, Henderson, NV. Online at www.chapmanchryslerjeep.com, Las Vegas customers can view photos of our extensive inventory, schedule service appointments, and pre-qualify for financing. We strive to provide the best in customer service and can answer any questions you may have regarding our vehicles and service center. Simply give us a call at (702) 558-3000 and our knowledgeable staff is ready to help you.
Chapman Chrysler Jeep's service reps and mechanics are Jeep trained and utilize the latest cutting edge technology to keep your car running smoothly.
Chapman Chrysler Jeep Reviews
Overall Rating
3.4/5
21 out of 36 people recommended this dealer
Overall Facilities:
4.1/5
Horrible
Reviewed by Vince Thompson
in Henderson, Nevada
September 11, 2020
I had made an appointment to service my Jeep a week in advance with the auto show location. When I made my appointment I made sure to ask about rental cars, seeing as I bought a warranty that covers this and I had work for the day of the appointment. The woman that made my appointment was very helpful and said the rental car was covered and would be easy to set up coming in. She set me for the next available appointment no issues.
I show up at 7:15 am for my appointment and am greeted by Vince Thompson. He goes over what’s wrong with the car and then proceeds to ask if I have someone picking me up or if I have a ride. I tell him about my warrenty and how rental cars are included in this. He then proceedes to say that the dealership has no rentals available and that I would have to wait for 45 minutes to be sent to enterprise. Never mentioned how the dealership will give you a loaner, which my parents have done when getting cars serviced. Never mentioned on the phone about enterprise when I made sure to ask about the rentals. Then says the process with enterprise will take up to an hour and a half. I had work at 8:30 so this was not possible. I then asked him to reschedule my appointment. He said next week is pretty much all open what time works. Every time I asked for his response was “oh no that won’t work.” Finally he lets me schedule for Friday night as this is the only time that will work with my schedule that week and then proceeds to again say “we’ll make sure you have a ride this time because we won’t have rentals.” I ended up getting my tires filled because they said this would take 5 mins. Upon receiving my car back we’re walking out and he proceeds to say “ do you even know what the light on in your car means.” So misogynistic and so unnecessary. I don’t know if he thinks that being a young woman makes you unaware of anything mechanical but I am appalled that I just spent close to 30,000 on a Jeep last week and then received this kind of service. To top if all off I then receive an email about my scheduled service and it’s set up for Saturday at 7:15 am.
After all of this frustration I called the Jeep only dealership located on Sahara and spoke with Josh. He made sure to accommodate my time frame and was extremely helpful and kind setting everything up and making the process as painless as possible. I will never go to the Chapman Chrysler Jeep location on auto show ever again and would never recommend going to service your Jeep unless you want to be given terrible service.
Exceptional Service
Reviewed by 1 Blind dog
in Salt Lake City
June 10, 2020
Monday morning me, my wife and our blind dog were driving from the Palm Springs area to Salt Lake City through the desert south of Henderson, NV when we unexpectedly had a high water temp warning flash on the dash board of our late model Jeep Grand Cherokee Summit. Pulling over we discovered we'd lost all of the coolant. Fortunately we had cell service and made a call for a tow.
A few hours later me, my wife, blind dog and Jeep arrive at Chapman in and on a tow truck. Jeremy N. a Service writer runs out to cheerily great us and learn of our dilemma, Jeremy shows our tow driver a spot up front to unload our Jeep while entering all the pertinent information into his system. To my amazement before the Jeep even hit the ground Gus H., Service manager joined us with a nod of greeting and encouragement. Moments later as Gus walked us to the customer lounge our jeep was scurried off to the shop for an investigation into its failure. We had barely finished our first cool drink of water we learned that our jeep had suffered a complete water pump and thermostat failure, but again to my amazement the parts were in stock and a Master Technician had agreed to say as long as it would take to finish the job and get us back on the road. After a few hours Jeremy let me know that the work was complete and they were just doing a thorough road test to be certain there hadn't been any other damage caused by the failure and that we'd be safe to continue our 700 mile journey. Gus and Jeremy both were EXCEPTIONAL at keeping us informed and making personally sure that we were taken care of. As early evening was coming on Jeremy presented us with a washed and very timely repaired Jeep to continue our Journey home. Thank you to the entire Chapman Team for your prompt and courteous service.
2018 Jeep Compass Purchase
Reviewed by Hans Hanson
in Henderson, Nevada
June 04, 2018
I had a exemplary outstanding experiences with the Chapman dealership in Henderson, Nevada. From the start of my visit, talking to Manager, Sales staff named Hans Hanson, these guys are truly Champion in Customer Service on their own way, truly professional, caring, good caring very hospitable individuals in Chapman Jeep.
I want to thank their entire crew for helping me and made my purchase hassle free, worthwile and very satisfied with the whole process. Thank you very much especially to the manager and Mr. Hans. Jeep is very comfortable, easy to maneuver, very smooth ride, stereo is outstanding, handling is outstanding. Overall , I very satisfied with the Jeep and the cost is very affordable and they work hard to fit my budget. Thank you Chapman Dealership Henderson, Nevada.
