Baxter Chrysler Dodge Jeep Ram Lincoln

I went in for a regular oil change and tire rotation. I had only taken my new jeep to Baxter as I had paid for a maintenance package. On a previous visit to Baxter, I had them fix a hole in my tire. Everything was fine and worked smoothly. Till this last visit. Everything seemed fine till I was taken to the back into the workshop to look at my tire, the tire that Baxter had fixed previously. I was rudely asked if I had taken this jeep somewhere else to have the tire fixed. I was told it was unsafe and Baxter would never have done this type of fix. I told them, “ I have never taken this Jeep anywhere else be here.” The gentleman said, “Are you sure your dad or boyfriend didn’t fix anything on this jeep, we would never have done this fix. It breaks several regulations.” He never explained what was weird or off about the tire fix or what regulations were broken. I’m a grown adult. I paid for this jeep with my hard earned money and no one helped me get this vehicle. I have been the only one taking it in for oil changes, fixes or tune ups. I told this man, “What does your system say? Which tire was fixed on my Jeep on my last visit?” This gentleman had nothing to say as their system told him that I wasn’t lying. Baxter had fixed this tired against regulations. He never apologize or stated it was their mistake. I believe he Baxter “fixed” my tire and lied to me that they could fix it correctly and safely, then blamed me for going somewhere else. I was then accused of not know who touched my Jeep and that my father or boyfriend must have broken the tire and taken this jeep somewhere else. First off my father has never driven my Jeep, my husband (yes not boyfriend like this man kept call him) has never taken this jeep anywhere since it is responsibility to take care of it. Which I thought I was being responsible by taking it in to Baxter for regular service and general maintenance. After this gentleman realized I wasn’t going to back down about this repair being done by someone else, he continued to show me how dangerous this tire repair was and that I can’t leave this shop without getting a new tire. I wouldn’t be allowed to leave unless I PAID for a new tire for them to put on. On a tire BAXTER fixed and stated was SAFE! I started to get a headache from this mess and decided it wasn’t worth explaining to these boys that I wasn’t stupid and taking me back into the shop was a juvenile tactic to put me in my place. They treated me as if I was some clueless girl with daddy’s money. I regret that I gave up and I paid for the tire and left, even though I knew they had ruined any chance for me to want to come back and any future purchases from me. I regret that I gave Baxter any more money, I was treated poorly and they were rewarded for this horrible behavior. I will be taking my business elsewhere and will be telling all my friends and family that if they will treat me or any woman like an idiot, like a child with no respect, not even willing to apologize for a mistake they did/caused, what other shady business tactics are they pulling? I worked hard for that Jeep and I regret purchasing this Jeep from Baxter. Just because I’m a woman, doesn’t me I don’t know anything about cars or can’t learn anything.

I just purchased my 5th vehicle from Tracey. She is very knowledgeable and understands the importance of a positive car buying experience. I will continue to recommend her to my friends as well. Thank you!

I went to Baxter to buy a Jeep and Andrew was a great sales man. We could not find a Jeep that was not already sold they were going fast. I was about to settle on some other color and some other features but then Andrew helped us just Build One. This was so awesome, sure it took 8 weeks to Build but when it came in with everything I wanted that was a great day! The invoice sticker even said this vehicle was built for Sheila Davis That is super cool! Thank You Andrew and Baxter for this awesome Jeep Wrangler Willly's package! This Jeep ROCKS!