Baxter Chrysler Dodge Jeep Ram Lincoln in Lincoln including address, phone, dealer reviews, directions, a map, inventory and more

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6601 Telluride Dr
Lincoln, NE 68521

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Baxter Chrysler Dodge Jeep Ram Lincoln

Overall Rating:

4.4 (out of 5)

83% recommend this dealer

108 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Poor Customer/Repair Service

Reviewed by Sarah Jones from LincolnApril 21, 2021

I went in for a regular oil change and tire rotation. I had only taken my new jeep to Baxter as I had paid for a maintenance package. On a previous visit to Baxter, I had them fix a hole in my tire. Everything was fine and worked smoothly. Till this last visit. Everything seemed fine till I was taken to the back into the workshop to look at my tire, the tire that Baxter had fixed previously. I was rudely asked if I had taken this jeep somewhere else to have the tire fixed. I was told it was unsafe and Baxter would never have done this type of fix. I told them, “ I have never taken this Jeep anywhere else be here.” The gentleman said, “Are you sure your dad or boyfriend didn’t fix anything on this jeep, we would never have done this fix. It breaks several regulations.” He never explained what was weird or off about the tire fix or what regulations were broken. I’m a grown adult. I paid for this jeep with my hard earned money and no one helped me get this vehicle. I have been the only one taking it in for oil changes, fixes or tune ups. I told this man, “What does your system say? Which tire was fixed on my Jeep on my last visit?” This gentleman had nothing to say as their system told him that I wasn’t lying. Baxter had fixed this tired against regulations. He never apologize or stated it was their mistake. I believe he Baxter “fixed” my tire and lied to me that they could fix it correctly and safely, then blamed me for going somewhere else. I was then accused of not know who touched my Jeep and that my father or boyfriend must have broken the tire and taken this jeep somewhere else. First off my father has never driven my Jeep, my husband (yes not boyfriend like this man kept call him) has never taken this jeep anywhere since it is responsibility to take care of it. Which I thought I was being responsible by taking it in to Baxter for regular service and general maintenance. After this gentleman realized I wasn’t going to back down about this repair being done by someone else, he continued to show me how dangerous this tire repair was and that I can’t leave this shop without getting a new tire. I wouldn’t be allowed to leave unless I PAID for a new tire for them to put on. On a tire BAXTER fixed and stated was SAFE! I started to get a headache from this mess and decided it wasn’t worth explaining to these boys that I wasn’t stupid and taking me back into the shop was a juvenile tactic to put me in my place. They treated me as if I was some clueless girl with daddy’s money. I regret that I gave up and I paid for the tire and left, even though I knew they had ruined any chance for me to want to come back and any future purchases from me. I regret that I gave Baxter any more money, I was treated poorly and they were rewarded for this horrible behavior. I will be taking my business elsewhere and will be telling all my friends and family that if they will treat me or any woman like an idiot, like a child with no respect, not even willing to apologize for a mistake they did/caused, what other shady business tactics are they pulling? I worked hard for that Jeep and I regret purchasing this Jeep from Baxter. Just because I’m a woman, doesn’t me I don’t know anything about cars or can’t learn anything.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Sarah, I can assure you that we do not find this type of behavior acceptable. Thank you for taking the time to speak with me about your experience. Please feel free to contact me any time.

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Truck Purchase from Tracey G

Reviewed by MattD from Lincoln, NEMarch 31, 2021

I just purchased my 5th vehicle from Tracey. She is very knowledgeable and understands the importance of a positive car buying experience. I will continue to recommend her to my friends as well. Thank you!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Wanted to buy a Jeep

Reviewed by Sheila from DavisMarch 29, 2021

I went to Baxter to buy a Jeep and Andrew was a great sales man. We could not find a Jeep that was not already sold they were going fast. I was about to settle on some other color and some other features but then Andrew helped us just Build One. This was so awesome, sure it took 8 weeks to Build but when it came in with everything I wanted that was a great day! The invoice sticker even said this vehicle was built for Sheila Davis That is super cool! Thank You Andrew and Baxter for this awesome Jeep Wrangler Willly's package! This Jeep ROCKS!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Sheila, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Baxter Chrysler Dodge Jeep Ram Lincoln

Baxter Chrysler Dodge Jeep Ram Lincoln provides the residents of Lincoln NE and surrounding areas with up to date inventories of new and pre-owned Chrysler Jeep Dodge and Ram vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters service your car order OEM auto parts and more! We have the knowledge and experience to ensure you quality service!

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