Glendale Chrysler Dodge Jeep RAM

I purchased my Jeep almost 2½ years ago and am finally comfortable sharing my experience. I visited Glendale Jeep to compare used models with the pricing of a new Cherokee. I asked to test drive a used Cherokee, but the salesperson instead took me to a Grand Cherokee 4xe and insisted I “had to try it.” He heavily pushed incentives, including a “dealer-paid” sales tax, which turned out not to be a true discount. As it was rolled back into the vehicle price. I was told I was getting a great deal, but I ended up paying thousands more than expected. I was also pressured into a lease I didn’t want. I had the funds to pay my own taxes and didn’t need a high-risk loan. The entire process felt rushed and misleading. Shortly after purchase, a recall was issued. I scheduled service online but was told I made the “wrong kind” of appointment and had to wait nearly a month for another. Around that time, I realized my rear wiper was missing. When I texted my salesperson, he said he would “take care of it,” but service ultimately had to pull a wiper from another car. When I returned for the recall, I mentioned a ticking noise. The technician heard it and said he would investigate. I was unexpectedly asked for my license, insurance, and credit card for a loaner I hadn’t requested. Later, I was told my Jeep wasn’t safe to drive. The loaner I received was dirty, low on gas, and lacked the features of my vehicle. The next day, I was told my Jeep was ready. The ticking was described as something “loose from assembly,” and there is s still tape on the door jambs that should have been removed. I have not peeled it off for fear of damaging the paint. Overall, the buying process and follow-up were disappointing. I felt misled by the sales tactics and unsupported afterward. I reached out to the sales and finance team after my purchase but received little response to my concerns. The pressure led to a decision I regret and will deal with for years to come. In contrast, the Jeep dealership in Florissant was far more transparent and helpful when I was shopping. They focused on what worked best for my budget without pressure, and I genuinely regret not returning there to purchase my vehicle.

I strongly advise against doing any business with Glendale Chrysler Jeep. My experience with this dealership has been nothing short of disastrous. After multiple delays, broken promises, and a complete lack of professional communication, my Jeep was finally repaired after 4 months in the shop. Adding insult to injury, when my wife came to pick up the vehicle, she overheard the service writer, Kyle Lohmeyer, saying, “Get her Jeep and get her the f**k out of here.” Such blatant disrespect and dishonesty are completely unacceptable. His unprofessional behavior demonstrates a lack of integrity and customer care that is beyond comprehension. The dealership’s Management (Joshua Younger) Service Department and Stellantis Customer Care have been dismissive, unprofessional, and entirely unacceptable. My trust in Glendale Chrysler Jeep has been completely eroded, and I would strongly recommend caution to anyone considering doing business with them. Their level of incompetence, dishonesty, and blatant disregard for customer satisfaction is outrageous. Save yourself the hassle—look elsewhere for a reputable company.

This was first purchase at Glendale. I received outstanding service, great selection of reasonably priced vehicles. I worked with Alex, who was very helpful! 10 out of 10 experience!