Landmark Dodge Chrysler Jeep Ram

This place took advantage of my 83 yr old great aunt. She had recently been in an accident that had totaled her car. Me and my wife told her not to go looking without us as she has a habit of being taken advantage of. She's old and forgetful. Sure enough the people at landmark Dodge did just that. They tricked her into a 6 year note, paying 20k (that will be 26k if she is around to finish paying it off) on a car that blue books for 12,500. The guy cited that all car prices are up, so your gonna pay more, then I showed him prices for the same vehicle with very similar(sometimes less) mileage for between 11k and 16k. This isn't even a Dodge or a Jeep, it's a Kia. He argued relentlessly, then he lied. He said that the loan had already gone through the bank so there was nothing that could be done. When we went back home I called the loan company and they said they had not even received the paperwork so the dealership could cancel the loan, but it was absolutely up to them. We went back to try to get them to take the car back, she doesn't need a 6 year note on a 4 year old car that's horribly overpriced. The finance department manager (as he identified himself). Refused. Even after pointing out that she didn't even remember where the dealership was and she thought the money she got from someone totaling her car was going to pay for it all. This company has no business being in business if they cannot make concessions for the elderly but instead actively go after them and con them into horrible contracts that they can't pay. She is on a limited income that hasn't increased with inflation.

Beware the reconditioning fee. After I test drove the car was 5,000 dollars more then posted with all the fees. I bought a car at a different dealership they had no reconditioning fee whatever that is lol, and worth admin fees and the 500 for no trade in it was only 1100 more then posted.

Shady Business. Hidden fees / Undisclosed convenience fee on credit card. Salesperson Nora said it'd be 2287 on the credit card, but nowhere on the paperwork, nor the finance manager Michael Norris or my salesperson Nora mentions there is a 2.25% surcharge, which incurred a ~60 dollar extra charge. On the credit card charge authorization form, it clearly writes "2392" with big black ink (5 dollars for the tag, again, undisclosed until paperwork). When it hit my credit card, it is $2445.82??? Refund the $53.82 difference immediately. It's illegal to pass on any surcharge to customers without informing them beforehand. You have no ground to do that. Per MO law (Missouri House Bill 2383), it clearly stated that " Any lender or merchant imposing a convenience fee as provided for in this section shall provide clear disclosure of such fee prior to imposition. Such notice shall include the dollar amount of such fee, a statement that such fee is nonrefundable if applicable, and a statement that such fee is charged for a specific payment method from a list of available payment options. " Filing a complaint with MO Attorney General would be my next step if this goes unresolved. 5 dollars tag fee and 400 dollars dealer fee were also not disclosed upfront, but at least the paperwork clearly stated it. That 2.25% convenience fee? I am not seeing it stated anywhere. **UPDATE**: Nora said they will refund $53.82 some time in the future (when?), blaming it on "software error" (do you believe this?). Overall experience for buying in cash from out of state is absolutely abysmal: Credit check required, do not accept bank same-day wire transfer (only allowed when their finance manager goes to your bank with you to wire), personal check not accepted, and hold bank certified/cashier's check for like a week before releasing the car, not to mention the pushback when I requested some additional photos because auto insurance was asking for it, promised to get back to me by EOD and then ghost, the list goes on. They do not help with auto transportation either