Landmark Dodge Chrysler Jeep Ram

Was offered an amount for my trade over the phone and through the value your trade option. Talked to them numerous times on the phone. They finally talk me into coming in. (Took off of work early to do so) Get there and they offer me 13k less for my trade. Asked for a manager. They said he was across the road in a certain building.. They did this with 3 different buildings. Finally he comes out of the first building I was at. At this point I’m boiling. I asked why they wasted my time. His response was….. Nobody asked you to come here. You came here on your own. Told him to kiss my xxx. He then tells me that “this couldn’t have happened to a nicer person”.

Had problems in service getting oil changes on 19 van. Final straw. We tried to buy 21 Jeep Grand Cherokee limited. Trade in a dodge pu they offered 33,500. To get deal done. Go to sign papers. Trade is now 31,000. This is it. No more business done here. The two Salesman were good. Nice people. Feel bad for them. No I would not recommend this place any more.

If you like dealing with dishonest dealerships, than this is the place for you. New car price was agreed to over the phone by a manager (Doug), and while a value wasn’t agreed to on my trade in without seeing it (understandable), it was made clear that the number I was seeking was attainable if my vehicle was as described (it was). After all of that, I was convinced by the dealership to make the 4+ hour drive because it would be “worth my time” since a sale price was agreed to and trade in numbers were discussed (I was told we were in the same ballpark trade in wise, a deal was likely if I made the trip). I didn’t realize that “worth my time” meant receiving a total low ball offer of $6,000 less than the number I was seeking and the number that was discussed the previous night. Oh, and the new car sale price that Doug agreed to was no longer the price they were willing to sell the Jeep at. Suddenly the price had grown by 1300 dollars due to a warranty that includes a chemical spray underneath the Jeep, on the outside and the interior— which btw, hadn’t been applied yet. They would wait to spray it once I was signing paperwork. And no, I wasn’t able to decline the warranty because it was already attached to the VIN, supposedly. Negotiations never got to a point where a deal was close, even after the prior phone calls that told a very different story. Total waste of time, a manager named Doug who didn’t hold true to his agreed price for the new vehicle, and a totally dishonest dealership. The KC barbecue was great, however!