Heartland Chrysler Dodge Jeep RAM in Excelsior Springs including address, phone, dealer reviews, directions, a map, inventory and more

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2017 W Jesse James Rd
Excelsior Springs, MO 64024

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Sales: 888-229-7752

Used Cars: 888-440-0707

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:00am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Heartland Chrysler Dodge Jeep RAM

Overall Rating:

4 (out of 5)

67% recommend this dealer

6 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.7 (out of 5)

Worse than I left it.

Reviewed by JW86 from Excelsior SpringsJune 06, 2021

I will start by saying the people seemed very friendly. I scheduled a 9:30 drop off for a service and to diagnose an issue with the radio and hvac. They told me they would give me a call to let me know what they found and if they needed to purchase parts. I ended up calling them at 3pm and was told someone would get back to me because they were in a meeting. Two hours later I called back myself and was able to speak to someone about 5pm. I was told they were able to service the car as expected, the thermostat issue was resolved with a reprogramming, and a new radio was $600. I obviously said no thank you to the radio and went the next day to pick up the vehicle. I went in and paid got the keys and handed them to my wife to head home. When she started the vehicle the low tire pressure light was on which was odd. I had her take my truck and I ended up taking the van to put some air in thinking it was just a little low...long story short on this bit someone at the dealership ran over a tac and it was stuck in the tire. Additionally on the way home I noticed the rear air vents would only blow hot air which means the hvac issue was not resolved at all. I have called and left a message, but have yet to receive a response. I suppose I can take some fault for not specifying I was looking to have the appropriate air temperature from all the vents not just a few. It’s not ideal when the vehicle you leave for a service comes home worse off than you left it.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Awesome experience

Reviewed by Matt S from Barnett MoMarch 23, 2021

Never had a buying experience like this before. friendly sales people no push to buy anything in particular. they just wanted to help us find what we were looking for. great deals on everything on the lot. will be going back there in the future to buy our next vehicle.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Matt, We greatly appreciate this awesome review. Thank you for the business. We hope to see you again in the future.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Purchased new Jeep Compass

Reviewed by Brad Van Gelder from Minnetrista, MNMarch 17, 2021

I bought a vehicle and reside out of state. The entire team did a great job working with me to finalize the deal remotely. When I arrived, everything was ready and they made the entire process very easy for me. I would definitely recommend Heartland and will buy from them again.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Heartland Chrysler Dodge Jeep RAM

Ready for a new or used car truck or SUV? Heartland CDJR is the only Chrysler Dodge Jeep and Ram dealer in the Kansas City area to include a FREE Lifetime Powertrain Warranty on ALL New Vehicle Purchases for unlimited time and unlimited miles. Our 1-Price pledge is to give you our best price the first time. Our customers love their car buying experience without the back and forth haggling or time consuming negotiations. Visit our Excelsior Springs MO dealership to experience the easier way to buy at a value unmatched by our competitors.

Where Nice People Buy From Nice People!

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